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Monthly Archives: October 2010
The Short Head and the Long Tail
Sometimes people say there’s an 80:20 rule for knowledge. That dramatically understates the reality. The graph above shows a pretty typical pattern of knowledge reuse. Out of tens of thousands of knowledgebase articles, only about 7500 were viewed even once … Continue reading
Posted in KM
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Welcome to the new DBKay.com!
Welcome to the new DB Kay & Associates Website! We are pleased to announce our long overdue update, and we can’t wait to get your feedback. (Once every five years, whether it needs it or not.) In addition to the … Continue reading
Posted in Announcements
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