Monthly Archives: December 2010

Suggested New Years Resolutions for KM Vendors

Posted on December 28, 2010 by David Kay

Memo To: Knowledge Management Technology Vendors From:  DB Kay & Associates Re:  Suggested New Years Resolutions Vendors, I’ve been watching your customers struggle with your products.  I have a few simple suggestions that might help. Streamline the interface.  Here’s a … Continue reading →

Posted in KCS, KM, Technology | 3 Comments

KCS Foundations Workshop

Posted on December 15, 2010 by Jennifer Crippen

Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you can experience. Because KCS is a methodology of processes and … Continue reading →

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“We Have A Policy”

Posted on December 6, 2010 by David Kay

At a workshop I did recently, the subject of customer communities came up.  One participant—who had been making insightful and well-informed comments all day—stunned the room when he said, “Customer communities won’t work for us.  We have a policy that … Continue reading →

Posted in Social Support | 1 Comment