Monthly Archives: January 2011

This Knowledge Stuff Isn’t So Hard

Posted on January 31, 2011 by David Kay

It’s powerful when we do it ourselves. Think how powerful it is when we do it as a group. Continue reading →

Posted in KCS, KM | 1 Comment

Resource Roundup

Posted on January 19, 2011 by David Kay

Sometimes we find so many good things that we can’t help but stand back and let others speak. This is one of those weeks. So, without delay, some links we love. 1. In a recent installment of his Eye on … Continue reading →

Posted in KCS, KM, Resources, self-service, Social Support | 2 Comments

Communicating KM to Customers: IBM does it right

Posted on January 4, 2011 by David Kay

Our friends at IBM Information Management just shared a wonderful video they’re using to communicate about their KCS practices to their customer base. Have a look on YouTube. Some things I love about this video: It’s short.  It gets all … Continue reading →

Posted in KCS, KM, self-service | 1 Comment