Monthly Archives: May 2011

Keeping Two Sets of Books

Posted on May 23, 2011 by David Kay

I learned a great best practice for organizational change this week at the Consortium for Service Innovation’s executive summit in beautiful Chatham, Cape Cod:  Keep two sets of books! No, not in the bad way—not like Enron—but to enable change. … Continue reading →

Posted in Measures, self-service | 2 Comments

Sustainable Knowledge

Posted on May 10, 2011 by Jennifer Crippen

Sustainability isn’t just a trend. Creating and fostering sustainable environments at work and at home are “what’s happening,” for very good reasons. Resources are becoming more and more limited, which requires us to do more with what we have. By … Continue reading →

Posted in KCS, KM, Resources | 1 Comment