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Monthly Archives: August 2011
Six Simple Measures for Community Managers
Not long ago, it seemed like there weren’t any reasonable measures for the health and effectiveness of communities; now it seems like there are too many! We often see eSupport and community leaders trying to grapple with page after page … Continue reading
Posted in Measures, Social Support
1 Comment
Do We Really Have To Do This Globally?
“Oh, sure, I mean, we’ll roll it out globally eventually, but is it really worth it to fly people in from all around the world for a design workshop? Can’t we just figure it out first, and then tell them … Continue reading
Posted in Culture, KCS, KM
4 Comments