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- Hack Your Knowledgebase | DB Kay & Associates on Suggested New Years Resolutions for KM Vendors
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- The Big Ideas Behind KCS | DB Kay & Associates on The Power of Feedback
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Monthly Archives: September 2011
The Big Ideas Behind KCS
Back when I was first exposed to KCS, in 1998 or so, it was very principles-focused. Perhaps this is a polite way of saying, we hadn’t yet figured out very specific guidance to give support organizations, so we talked in … Continue reading
