A cornerstone KCS quality measure is the Article Quality Index (AQI.) We calculate the AQI by sampling a handful of articles captured by licensed knowledge developers and checking them against […]
Archives for October 2012
Opportunity: A Survey (with a Report!)
I just got a note from our friends at ServiceXRG. They’re doing a survey that some readers of this blog may be interested in participating in. Pasting from their email: […]