-
Recent Posts
Recent Comments
- Hack Your Knowledgebase | DB Kay & Associates on Suggested New Years Resolutions for KM Vendors
- David Kay on The Power of Feedback
- The Power of Feedback | CallCenterBestPractices.com on The Big Ideas Behind KCS
- The Big Ideas Behind KCS | DB Kay & Associates on The Power of Feedback
- The Big Ideas Behind KCS | DB Kay & Associates on Suggested New Years Resolutions for KM Vendors
Archives
Categories
Category Archives: Culture
Do We Really Have To Do This Globally?
“Oh, sure, I mean, we’ll roll it out globally eventually, but is it really worth it to fly people in from all around the world for a design workshop? Can’t we just figure it out first, and then tell them … Continue reading
Posted in Culture, KCS, KM
4 Comments
The Power of Feedback
Last time in this space, we discussed the power of appreciation. Let’s explore another primal human need—the need to answer the question, “how am I doing?” It starts early. Watch a small child doing something new: she will be looking … Continue reading
Posted in Culture, KCS, Measures
2 Comments
The Power of Appreciation
Really, it seems too good to be true. If you heard about this in an email, you’d mark it as spam immediately. “You’ll feel better, make the people around you feel better, improve relationships at work and at home, and … Continue reading
Posted in Coaching, Culture, KM
3 Comments
