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Category Archives: KCS
KCS, Compliance, and Risk Management
(HT @Brett for the great question!) I’m often approached by organizations that are attracted to the idea of KCS, but are concerned about how it will work in their environment because of the perceived risk. We find this most … Continue reading
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Unreasonable Overcommunication
Several times over the past six months, I’ve been sitting with KCS program managers who are discouraged and frustrated… really frustrated. They feel like they’ve been doing everything they can reasonably do to communicate, and people still aren’t getting it. … Continue reading
Posted in KCS
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The Gamification Of KCS
In ev’ry job that must be done there is an element of fun You find the fun and snap! the job’s a game And ev’ry task you undertake becomes a piece of cake A lark! A spree! It’s very clear … Continue reading
Posted in KCS, KM
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Identifying the “bright spots”
Change is hard. It’s tough to change our behaviors: to eat less or read more. We’ve failed before, so we put up barriers to future attempts at change. I just finished a great book called Switch: How to Change Things … Continue reading
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This Knowledge Stuff Isn’t So Hard
It’s powerful when we do it ourselves. Think how powerful it is when we do it as a group. Continue reading
Resource Roundup
Sometimes we find so many good things that we can’t help but stand back and let others speak. This is one of those weeks. So, without delay, some links we love. 1. In a recent installment of his Eye on … Continue reading
Posted in KCS, KM, Resources, self-service, Social Support
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Communicating KM to Customers: IBM does it right
Our friends at IBM Information Management just shared a wonderful video they’re using to communicate about their KCS practices to their customer base. Have a look on YouTube. Some things I love about this video: It’s short. It gets all … Continue reading
Posted in KCS, KM, self-service
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Suggested New Years Resolutions for KM Vendors
Memo To: Knowledge Management Technology Vendors From: DB Kay & Associates Re: Suggested New Years Resolutions Vendors, I’ve been watching your customers struggle with your products. I have a few simple suggestions that might help. Streamline the interface. Here’s a … Continue reading
Posted in KCS, KM, Technology
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KCS Foundations Workshop
Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you can experience. Because KCS is a methodology of processes and … Continue reading
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Reaching Out To Managers
We know it’s all good news for managers. But don’t expect to show them your PowerPoints and have them applaud. Continue reading