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Category Archives: KM
Resource Roundup
Sometimes we find so many good things that we can’t help but stand back and let others speak. This is one of those weeks. So, without delay, some links we love. 1. In a recent installment of his Eye on … Continue reading
Posted in KCS, KM, Resources, self-service, Social Support
2 Comments
Communicating KM to Customers: IBM does it right
Our friends at IBM Information Management just shared a wonderful video they’re using to communicate about their KCS practices to their customer base. Have a look on YouTube. Some things I love about this video: It’s short. It gets all … Continue reading
Posted in KCS, KM, self-service
1 Comment
Suggested New Years Resolutions for KM Vendors
Memo To: Knowledge Management Technology Vendors From: DB Kay & Associates Re: Suggested New Years Resolutions Vendors, I’ve been watching your customers struggle with your products. I have a few simple suggestions that might help. Streamline the interface. Here’s a … Continue reading
Posted in KCS, KM, Technology
3 Comments
Harvesting Knowledge
There are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families start to plant home gardens, you can see how these … Continue reading
Posted in KM
3 Comments
Reaching Out To Managers
We know it’s all good news for managers. But don’t expect to show them your PowerPoints and have them applaud. Continue reading
The Short Head and the Long Tail
Sometimes people say there’s an 80:20 rule for knowledge. That dramatically understates the reality. The graph above shows a pretty typical pattern of knowledge reuse. Out of tens of thousands of knowledgebase articles, only about 7500 were viewed even once … Continue reading
Posted in KM
3 Comments