Category Archives: Lynchpins

Hack Your Knowledgebase

Posted on February 16, 2012 by David Kay

We all hate our knowledgebase tools sometimes.  We might like the people we work with at the vendor, and there are those really cool features, but…seriously?  I can’t just get a list of all the articles Joe has written?  I … Continue reading →

Posted in KCS, KM, Lynchpins, Technology | Leave a comment

You are not a scalable model

Posted on April 26, 2011 by David Kay

We mean this in the nicest way, but you don’t scale. You’ve put yourself in that process step with the best of intentions. You’re going to write the Content Standard by yourself because everyone else is so busy, and it … Continue reading →

Posted in KCS, KM, Lynchpins | 4 Comments