Comments for DB Kay & Associates http://www.dbkay.com Strategic Consulting for Sustainable Knowledge Programs Thu, 16 Feb 2012 21:26:42 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Suggested New Years Resolutions for KM Vendors by Hack Your Knowledgebase | DB Kay & Associates http://www.dbkay.com/2010/12/28/suggested-new-years-resolutions-for-km-vendors/#comment-151 Hack Your Knowledgebase | DB Kay & Associates Thu, 16 Feb 2012 21:26:42 +0000 http://www.dbkay.com/?p=339#comment-151 [...] We all hate our knowledgebase tools sometimes.  We might like the people we work with at the vendor, and there are those really cool features, but…seriously?  I can’t just get a list of all the articles Joe has written?  I can’t use bullets without ruining the formatting?  I have to hit “publish” three times after I’m finished with the article?  It makes you tear your hair out, and you sometimes get the impression vendors have no idea how their products are used in the real world. [...] [...] We all hate our knowledgebase tools sometimes.  We might like the people we work with at the vendor, and there are those really cool features, but…seriously?  I can’t just get a list of all the articles Joe has written?  I can’t use bullets without ruining the formatting?  I have to hit “publish” three times after I’m finished with the article?  It makes you tear your hair out, and you sometimes get the impression vendors have no idea how their products are used in the real world. [...]

]]> Comment on The Power of Feedback by David Kay http://www.dbkay.com/2011/07/11/the-power-of-feedback/#comment-126 David Kay Sat, 26 Nov 2011 06:00:11 +0000 http://www.dbkay.com/?p=595#comment-126 Following up on my own post: here's an interesting example of this same feedback idea in use to increase hand hygiene (and reduce infection rates) in hospitals: http://opinionator.blogs.nytimes.com/2011/11/24/an-electronic-eye-on-hospital-hand-washing/ Following up on my own post: here’s an interesting example of this same feedback idea in use to increase hand hygiene (and reduce infection rates) in hospitals:
http://opinionator.blogs.nytimes.com/2011/11/24/an-electronic-eye-on-hospital-hand-washing/

]]> Comment on The Big Ideas Behind KCS by The Power of Feedback | CallCenterBestPractices.com http://www.dbkay.com/2011/09/06/the-big-ideas-behind-kcs/#comment-119 The Power of Feedback | CallCenterBestPractices.com Mon, 26 Sep 2011 01:36:58 +0000 http://www.dbkay.com/?p=622#comment-119 [...] 'yes') {document.getElementById('splittitletext').style.display = '';} } Personal Development BlogThe Big Ideas Behind KCS if (top!=self) { window.location = [...] [...] 'yes') {document.getElementById('splittitletext').style.display = '';} } Personal Development BlogThe Big Ideas Behind KCS if (top!=self) { window.location = [...]

]]> Comment on The Power of Feedback by The Big Ideas Behind KCS | DB Kay & Associates http://www.dbkay.com/2011/07/11/the-power-of-feedback/#comment-117 The Big Ideas Behind KCS | DB Kay & Associates Wed, 07 Sep 2011 15:24:10 +0000 http://www.dbkay.com/?p=595#comment-117 [...] the measures.  As we recently posted, we all want to know how we’re doing.  Take advantage of this human desire to drive [...] [...] the measures.  As we recently posted, we all want to know how we’re doing.  Take advantage of this human desire to drive [...]

]]> Comment on Suggested New Years Resolutions for KM Vendors by The Big Ideas Behind KCS | DB Kay & Associates http://www.dbkay.com/2010/12/28/suggested-new-years-resolutions-for-km-vendors/#comment-116 The Big Ideas Behind KCS | DB Kay & Associates Tue, 06 Sep 2011 16:44:22 +0000 http://www.dbkay.com/?p=339#comment-116 [...] becomes the way we solve problems.”  It’s fundamental, but still uncommon.  Technology often gets in the way.  And, sometimes individuals don’t really force themselves do capture, structure, reuse, and [...] [...] becomes the way we solve problems.”  It’s fundamental, but still uncommon.  Technology often gets in the way.  And, sometimes individuals don’t really force themselves do capture, structure, reuse, and [...]

]]> Comment on Six Simple Measures for Community Managers by Jan http://www.dbkay.com/2011/08/16/six-simple-measures-for-community-managers/#comment-106 Jan Tue, 16 Aug 2011 20:53:02 +0000 http://www.dbkay.com/?p=616#comment-106 Just what we needed...DBKay stikes again. Thanks for sharing. Just what we needed…DBKay stikes again. Thanks for sharing.

]]> Comment on Do We Really Have To Do This Globally? by Jennifer MacIntosh http://www.dbkay.com/2011/08/02/do-we-really-have-to-do-this-globally/#comment-93 Jennifer MacIntosh Wed, 03 Aug 2011 12:23:00 +0000 http://www.dbkay.com/?p=610#comment-93 Well stated David. As a remote employee who sits equal distance from the Valley and Dublin, I feel both connected & detached from both regions. We are constantly facing the challenge to prove that we need travel dollars to make KCS come alive. Thanks for the article! Well stated David. As a remote employee who sits equal distance from the Valley and Dublin, I feel both connected & detached from both regions. We are constantly facing the challenge to prove that we need travel dollars to make KCS come alive. Thanks for the article!

]]> Comment on Do We Really Have To Do This Globally? by John Coles http://www.dbkay.com/2011/08/02/do-we-really-have-to-do-this-globally/#comment-92 John Coles Wed, 03 Aug 2011 01:03:28 +0000 http://www.dbkay.com/?p=610#comment-92 Yep. KM is about engaging people, Change Management and don't forget the strong Leadership to support and fund these travel activities. ... and taking the opportunity to go off on a tangent (hard to believe right?) ..... I believe our inherent human nature has a bit to do with the desire to contribute and participate. Most recently, I have been intrigued by PIM vs BIM (Personal Information Mgmt vs. Business Information Mgmt). That is, companies do not clearly delineate, and define this boundary beyond a legal requirement. Information that should be designated for business is placed in personal information management systems or managed on a personal basis on my computer, my email, my teams sharepoint, etc .... In a traditional sense, PIM is what each of us holds securely such as Personal IDs, Bank Account Info, Passwords, and family recipes for apple pie. Each of us manages that information in our own unique way. Unfortunately, a lot of information that is useful to a business gets placed in our PIM. We do not conscientiously do this, it is just part of our human nature. Think about this …. how does one succeed? Most often it is by effectively managing and retrieving knowledge — better than your co-worker, or another student. I mentioned “student” because our education system is established on hoarding knowledge and competing against all others. Assuming you are a college graduate, you have had at least 16 years of the hoarding concept pushed on you. The companies we work for, do not try very hard to reset that hoarding expectation. I believe this is an untapped area that is worth investigating. .... I could go on about PIM vs BIM, but I'll leave it there for right now. Regards, jc Yep. KM is about engaging people, Change Management and don’t forget the strong Leadership to support and fund these travel activities.

… and taking the opportunity to go off on a tangent (hard to believe right?) ….. I believe our inherent human nature has a bit to do with the desire to contribute and participate. Most recently, I have been intrigued by PIM vs BIM (Personal Information Mgmt vs. Business Information Mgmt). That is, companies do not clearly delineate, and define this boundary beyond a legal requirement. Information that should be designated for business is placed in personal information management systems or managed on a personal basis on my computer, my email, my teams sharepoint, etc ….

In a traditional sense, PIM is what each of us holds securely such as Personal IDs, Bank Account Info, Passwords, and family recipes for apple pie. Each of us manages that information in our own unique way. Unfortunately, a lot of information that is useful to a business gets placed in our PIM. We do not conscientiously do this, it is just part of our human nature.

Think about this …. how does one succeed? Most often it is by effectively managing and retrieving knowledge — better than your co-worker, or another student.

I mentioned “student” because our education system is established on hoarding knowledge and competing against all others. Assuming you are a college graduate, you have had at least 16 years of the hoarding concept pushed on you.

The companies we work for, do not try very hard to reset that hoarding expectation. I believe this is an untapped area that is worth investigating.

…. I could go on about PIM vs BIM, but I’ll leave it there for right now.

Regards,
jc

]]> Comment on Do We Really Have To Do This Globally? by Jan Young http://www.dbkay.com/2011/08/02/do-we-really-have-to-do-this-globally/#comment-91 Jan Young Tue, 02 Aug 2011 20:52:57 +0000 http://www.dbkay.com/?p=610#comment-91 Well said, love it. I would like to add that sometimes the HQ team member needs one-on-one attention as well. Although it seems a waste of time, I've found it is usually time well invested. If we keep planting the seed, the garden will grow over time. So yes, to your point, face to face is always best, especially for those extensions of our business. Well said, love it. I would like to add that sometimes the HQ team member needs one-on-one attention as well. Although it seems a waste of time, I’ve found it is usually time well invested. If we keep planting the seed, the garden will grow over time. So yes, to your point, face to face is always best, especially for those extensions of our business.

]]> Comment on Do We Really Have To Do This Globally? by Amanda Roberts http://www.dbkay.com/2011/08/02/do-we-really-have-to-do-this-globally/#comment-90 Amanda Roberts Tue, 02 Aug 2011 20:29:37 +0000 http://www.dbkay.com/?p=610#comment-90 Did you call for an 'amen'? Because after reading this, all I want to do is shout 'AMEN'! Did you call for an ‘amen’? Because after reading this, all I want to do is shout ‘AMEN’!

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