April 25-27, 2012
Dallas, TX (Plano/Richardson area)
Knowledge Management Foundations Workshop:
The KCS Principles
KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. Limited to 18 participants.
Course Description
DB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Verified v4 as a KCS consultant and workshop facilitator.
During this workshop, participants will learn:
- An understanding of the key deliverables required to implement KCS
- Best practices for measuring knowledge activity, performance, and value
- Techniques for insuring knowledge base quality without review queues
- Processes for creating in-workflow (A-loop) and value-added (B-loop) content
- How to manage a KCS adoption, avoiding mistakes others have made
Workshop Agenda
- Understanding KCS and its benefits
- KM best practices and industry examples
- KCS content: standards and quality
- The structured problem solving workflow
- Roles and responsibilities
- Performance assessment
- Leadership strategies and change management
- Technology requirements to enable KCS
- A roadmap for KCS adoption
When
April 25-27, 2012
Wed – Fri, 8:30AM – 5:00PM
Dress is Business Casual
Location
Dallas, TX (Plano/Richardson area)
For questions, please contact info@dbkay.com .
