We’ve had the great pleasure of working with, and learning from, some of the best in the business.
“David Kay has been, and continues to be, a great advisor and partner to us at Genesys Telecommunications and Alcatel-Lucent. His knowledge of KCS (especially in high complexity technical support environments) is unsurpassed and his guidance has definitely made the difference in how our KCS Program was developed, implemented, and adopted.”
Director, Customer Care Global Practices & Operations
“inContact recently asked DB Kay & Associates to help us baseline and measure success with our KCS program. They familiarized themselves with our company and our needs, then delivered an ROI model that worked for us. We’re extremely satisfied: thanks for all your help!”