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DTSTART;TZID=America/Vancouver:20231220T080000
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DTSTAMP:20231208T195914Z
CREATED:20230414T195705Z
LAST-MODIFIED:20231208T195914Z
UID:2687-1703059200-1703073600@www.dbkay.com
SUMMARY:KCS Overview - December 2023
DESCRIPTION:December 20\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nDecember 20\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD\n• Refund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-dec-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231129T080000
DTEND;TZID=America/Vancouver:20231129T120000
DTSTAMP:20230414T201654Z
CREATED:20230414T195423Z
LAST-MODIFIED:20230414T201654Z
UID:2686-1701244800-1701259200@www.dbkay.com
SUMMARY:KCS Overview - November 2023
DESCRIPTION:November 29\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nNovember 29\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-nov-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
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DTSTART;TZID=America/Vancouver:20231025T080000
DTEND;TZID=America/Vancouver:20231025T120000
DTSTAMP:20231024T171723Z
CREATED:20230414T195127Z
LAST-MODIFIED:20231024T171723Z
UID:2685-1698220800-1698235200@www.dbkay.com
SUMMARY:KCS Overview - October 2023
DESCRIPTION:October 25\, 2023 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 25\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-oct-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230816T080000
DTEND;TZID=America/Vancouver:20230816T120000
DTSTAMP:20230414T201240Z
CREATED:20230414T194455Z
LAST-MODIFIED:20230414T201240Z
UID:2683-1692172800-1692187200@www.dbkay.com
SUMMARY:KCS Overview - August 2023
DESCRIPTION:August 16\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nAugust 16\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-aug-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230712T080000
DTEND;TZID=America/Vancouver:20230712T120000
DTSTAMP:20230414T201105Z
CREATED:20230414T194142Z
LAST-MODIFIED:20230414T201105Z
UID:2682-1689148800-1689163200@www.dbkay.com
SUMMARY:KCS Overview - July 2023
DESCRIPTION:July 12\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nJuly 12\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-jul-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230621T080000
DTEND;TZID=America/Vancouver:20230621T120000
DTSTAMP:20230414T193745Z
CREATED:20230414T193745Z
LAST-MODIFIED:20230414T193745Z
UID:2680-1687334400-1687348800@www.dbkay.com
SUMMARY:KCS Overview - June 2023
DESCRIPTION:June 21\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nJune 21\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-jun-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230517T080000
DTEND;TZID=America/Vancouver:20230517T120000
DTSTAMP:20230516T154351Z
CREATED:20230414T193152Z
LAST-MODIFIED:20230516T154351Z
UID:2678-1684310400-1684324800@www.dbkay.com
SUMMARY:KCS Overview - May 2023
DESCRIPTION:May 17\, 2023 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nMay 17\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-may-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
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