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UID:4978-1787644800-1787842800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - August 2026
DESCRIPTION:August 25-27\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nAugust 25-27th\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-august-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260929T080000
DTEND;TZID=America/Vancouver:20261001T150000
DTSTAMP:20260702T174927Z
CREATED:20260525T193513Z
LAST-MODIFIED:20260702T174927Z
UID:4999-1790668800-1790866800@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - September 2026
DESCRIPTION:September 29-October 1\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nSeptember 29-October 1\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No refunds\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-september-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261013T080000
DTEND;TZID=America/Vancouver:20261015T150000
DTSTAMP:20260525T201918Z
CREATED:20260525T201916Z
LAST-MODIFIED:20260525T201918Z
UID:5009-1791878400-1792076400@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - October 2026
DESCRIPTION:October 13-15\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nOctober 13-15\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-october-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261110T080000
DTEND;TZID=America/Vancouver:20261112T150000
DTSTAMP:20260525T202915Z
CREATED:20260525T202914Z
LAST-MODIFIED:20260525T202915Z
UID:5013-1794297600-1794495600@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - November 2026
DESCRIPTION:November 10-12\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nNovember 10-12\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-november-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261201T080000
DTEND;TZID=America/Vancouver:20261203T150000
DTSTAMP:20260525T205434Z
CREATED:20260525T204242Z
LAST-MODIFIED:20260525T205434Z
UID:5017-1796112000-1796310000@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - December 2026
DESCRIPTION:December 1-3\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nNovember 1-3\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-december-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
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