BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//DB Kay & Associates - ECPv6.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:DB Kay & Associates
X-ORIGINAL-URL:https://www.dbkay.com
X-WR-CALDESC:Events for DB Kay & Associates
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Vancouver
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20230312T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20231105T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20240310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20241103T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20250309T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20251102T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20260308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0700
TZNAME:MST
DTSTART:20261101T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260407T090000
DTEND;TZID=America/Vancouver:20260408T130000
DTSTAMP:20260401T214119Z
CREATED:20260108T205749Z
LAST-MODIFIED:20260401T214119Z
UID:4887-1775552400-1775653200@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - April 2026
DESCRIPTION:April 7-8\, 2026 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nApril 7-8\, 20269:00AM – 1:00PM Pacific Time (12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-april-2026
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260324T080000
DTEND;TZID=America/Vancouver:20260326T150000
DTSTAMP:20260108T221853Z
CREATED:20251031T221300Z
LAST-MODIFIED:20260108T221853Z
UID:4852-1774339200-1774537200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - March 2026
DESCRIPTION:March 24-26\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nMarch 24-26\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-march-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260224T080000
DTEND;TZID=America/Vancouver:20260226T150000
DTSTAMP:20251031T222003Z
CREATED:20251031T220348Z
LAST-MODIFIED:20251031T222003Z
UID:4844-1771920000-1772118000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - February 2026
DESCRIPTION:February 24-26\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nFebruary 24-26\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-february-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260210T080000
DTEND;TZID=America/Vancouver:20260212T130000
DTSTAMP:20260116T175116Z
CREATED:20251031T222734Z
LAST-MODIFIED:20260116T175116Z
UID:4860-1770710400-1770901200@www.dbkay.com
SUMMARY:KCS Coach Workshop - February 2026
DESCRIPTION:February 10-12\, 2026 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance• Influence skills• Understanding beliefs to effect behavior• Delivering and receiving feedback• KCS competencies• The logistics of coaching• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nFebruary 10-12\, 2026Three Days (4 hours each day of instruction)8:00AM – 1:00PM Pacific Time(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration• Recommended pre-workshop preparation – KCS in Five Minutes• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:• “KCS Coach Workshop for $1\,495 USD• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-february-2026
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260127T080000
DTEND;TZID=America/Vancouver:20260129T150000
DTSTAMP:20251031T220048Z
CREATED:20251031T214157Z
LAST-MODIFIED:20251031T220048Z
UID:4835-1769500800-1769698800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - January 2026
DESCRIPTION:January 27-29\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nJanuary 27-29\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-january-2026-2
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20251209T080000
DTEND;TZID=America/Vancouver:20251211T150000
DTSTAMP:20251031T215141Z
CREATED:20241031T214538Z
LAST-MODIFIED:20251031T215141Z
UID:3287-1765267200-1765465200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - December 2025
DESCRIPTION:December 9-11\, 2025 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nDecember 9-11\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-december-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20251202T090000
DTEND;TZID=America/Vancouver:20251203T130000
DTSTAMP:20251001T152945Z
CREATED:20241031T212802Z
LAST-MODIFIED:20251001T152945Z
UID:3272-1764666000-1764766800@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - December 2025
DESCRIPTION:December 2-3\, 2025 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nDecember 2-3\, 20259:00AM – 1:00PM Pacific Time (12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-december-2025
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20251118T080000
DTEND;TZID=America/Vancouver:20251120T150000
DTSTAMP:20250702T202418Z
CREATED:20241031T214129Z
LAST-MODIFIED:20250702T202418Z
UID:3283-1763452800-1763650800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - November 2025
DESCRIPTION:November 18-20\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nNovember 18-20\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-november-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20251014T080000
DTEND;TZID=America/Vancouver:20251016T150000
DTSTAMP:20250702T202441Z
CREATED:20241031T213728Z
LAST-MODIFIED:20250702T202441Z
UID:3279-1760428800-1760626800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - October 2025
DESCRIPTION:October 14-16\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nOctober 14-16\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-october-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20251007T080000
DTEND;TZID=America/Vancouver:20251009T130000
DTSTAMP:20250702T202509Z
CREATED:20241031T211243Z
LAST-MODIFIED:20250702T202509Z
UID:3263-1759824000-1760014800@www.dbkay.com
SUMMARY:KCS Coach Workshop - October 2025
DESCRIPTION:October 7-9\, 2025 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 7-9\, 2025\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-october-2025
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250916T080000
DTEND;TZID=America/Vancouver:20250918T150000
DTSTAMP:20250702T202535Z
CREATED:20241031T213303Z
LAST-MODIFIED:20250702T202535Z
UID:3275-1758009600-1758207600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - September 2025
DESCRIPTION:September 16-18\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nSeptember 16-18\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-september-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250812T080000
DTEND;TZID=America/Vancouver:20250814T150000
DTSTAMP:20250814T204900Z
CREATED:20241029T234914Z
LAST-MODIFIED:20250814T204900Z
UID:3252-1754985600-1755183600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - August 2025
DESCRIPTION:August 12-14\, 2025 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nAugust 12-14\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-august-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250805T080000
DTEND;TZID=America/Vancouver:20250806T120000
DTSTAMP:20250721T170550Z
CREATED:20241031T211818Z
LAST-MODIFIED:20250721T170550Z
UID:3266-1754380800-1754481600@www.dbkay.com
SUMMARY:KCS Leadership Workshop – August 2025
DESCRIPTION:August 5-6\, 2025 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model• Performance assessment and measures for success• Leadership responsibilities for motivating staff• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nAugust 5-6\, 20252 Days (3.5 hours each day of instruction)8:00AM – 12:00PM Pacific Time(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – KCS in Five Minutes• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:• “KCS Leadership Workshop” for $995 USD• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-august-2025
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/leader_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250624T090000
DTEND;TZID=America/Vancouver:20250625T130000
DTSTAMP:20250702T202728Z
CREATED:20241031T212311Z
LAST-MODIFIED:20250702T202728Z
UID:3269-1750755600-1750856400@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - June 2025
DESCRIPTION:June 24-25\, 2025 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nJune 24-25\, 20259:00AM – 1:00PM Pacific Time (12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-june-2025
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250610T080000
DTEND;TZID=America/Vancouver:20250612T150000
DTSTAMP:20250311T163353Z
CREATED:20241029T234349Z
LAST-MODIFIED:20250311T163353Z
UID:3248-1749542400-1749740400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - June 2025
DESCRIPTION:June 10-12\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nJune 10-12\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-june-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250513T080000
DTEND;TZID=America/Vancouver:20250515T150000
DTSTAMP:20250311T163139Z
CREATED:20241029T233739Z
LAST-MODIFIED:20250311T163139Z
UID:3244-1747123200-1747321200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - May 2025
DESCRIPTION:May 13-15\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nMay 13-15\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-may-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250422T080000
DTEND;TZID=America/Vancouver:20250424T130000
DTSTAMP:20250312T195726Z
CREATED:20241031T210705Z
LAST-MODIFIED:20250312T195726Z
UID:3256-1745308800-1745499600@www.dbkay.com
SUMMARY:KCS Coach Workshop - April 2025
DESCRIPTION:April 22-24\, 2025 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nApril 22-24\, 2025\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-april-2025
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250415T080000
DTEND;TZID=America/Vancouver:20250417T150000
DTSTAMP:20250311T163027Z
CREATED:20241029T233055Z
LAST-MODIFIED:20250311T163027Z
UID:3240-1744704000-1744902000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - April 2025
DESCRIPTION:April 15-17\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nApril 15-17\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-april-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250318T080000
DTEND;TZID=America/Vancouver:20250320T150000
DTSTAMP:20250311T162926Z
CREATED:20241015T230811Z
LAST-MODIFIED:20250311T162926Z
UID:3228-1742284800-1742482800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - March 2025
DESCRIPTION:March 18-20\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nMarch 18-20\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-march-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250225T080000
DTEND;TZID=America/Vancouver:20250227T150000
DTSTAMP:20241029T233235Z
CREATED:20241015T230323Z
LAST-MODIFIED:20241029T233235Z
UID:3224-1740470400-1740668400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - February 2025
DESCRIPTION:February 25-27\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nFebruary 25-27\, 2025\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-february-2025
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250204T080000
DTEND;TZID=America/Vancouver:20250205T120000
DTSTAMP:20241015T231305Z
CREATED:20241015T231305Z
LAST-MODIFIED:20241015T231305Z
UID:3232-1738656000-1738756800@www.dbkay.com
SUMMARY:KCS Leadership Workshop – February 2025
DESCRIPTION:February 4-5\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nFebruary 4-5\, 2025\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-february-2025
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20250128T080000
DTEND;TZID=America/Vancouver:20250130T150000
DTSTAMP:20250211T184311Z
CREATED:20241015T225647Z
LAST-MODIFIED:20250211T184311Z
UID:3220-1738051200-1738249200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - January 2025
DESCRIPTION:January 28-30\, 2025 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nJanuary 28-30\, 20253 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us\n\n \n \n 
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-january-2025
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241210T080000
DTEND;TZID=America/Vancouver:20241212T150000
DTSTAMP:20240627T191116Z
CREATED:20240627T191116Z
LAST-MODIFIED:20240627T191116Z
UID:3113-1733817600-1734015600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - December 2024
DESCRIPTION:December 10-12\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nDecember 10-12\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-december-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241119T090000
DTEND;TZID=America/Vancouver:20241120T130000
DTSTAMP:20250612T222049Z
CREATED:20240627T192354Z
LAST-MODIFIED:20250612T222049Z
UID:3120-1732006800-1732107600@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - November 2024
DESCRIPTION:November 19-20\, 2024 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions.\nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help.\n\nIntelligent Swarming works! Companies that swarm are benefiting from:\n\n• Lower customer effort\n• Higher customer satisfaction and loyalty\n• Fewer executive escalations\n• Improved employee engagement\n• Faster employee ramp-up time\n\nIn this interactive workshop\, you’ll learn:\n\n• When Intelligent Swarming is right for your organization\n• Different techniques that real companies are using\n• How to design Intelligent Swarming for your specific situation\n• How to encourage your teams to collaborate\n• What technology is needed—and how to get started without it\n\nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization.\nWhen\nNovember 19-20\, 2024\n9:00AM – 1:00PM Pacific Time \n(12:00PM – 4:00PM Eastern Time)\nLocation\nVirtual\, via web video conference.\nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide\n• To complete registration below\, select one of the following:\n• “Intelligent Swarming Workshop” for $695 USD\n• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-november-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/swarming.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241112T080000
DTEND;TZID=America/Vancouver:20241114T150000
DTSTAMP:20250612T221959Z
CREATED:20240627T190608Z
LAST-MODIFIED:20250612T221959Z
UID:3109-1731398400-1731596400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - November 2024
DESCRIPTION:Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nNovember 12-14\, 20243 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-november-2024
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241029T080000
DTEND;TZID=America/Vancouver:20241030T120000
DTSTAMP:20241015T231345Z
CREATED:20240627T191904Z
LAST-MODIFIED:20241015T231345Z
UID:3117-1730188800-1730289600@www.dbkay.com
SUMMARY:KCS Leadership Workshop – October 2024
DESCRIPTION:October 29-30\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 29-30\, 2024\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-october-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241008T080000
DTEND;TZID=America/Vancouver:20241010T150000
DTSTAMP:20240627T173836Z
CREATED:20240627T173836Z
LAST-MODIFIED:20240627T173836Z
UID:3105-1728374400-1728572400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - October 2024
DESCRIPTION:October 8-10\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nOctober 8-10\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-october-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240924T080000
DTEND;TZID=America/Vancouver:20240926T130000
DTSTAMP:20240916T193150Z
CREATED:20240306T234634Z
LAST-MODIFIED:20240916T193150Z
UID:3049-1727164800-1727355600@www.dbkay.com
SUMMARY:KCS Coach Workshop - September 2024
DESCRIPTION:September 24-26\, 2024 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nSeptember 24-26\, 2024\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-september-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/coach.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240910T080000
DTEND;TZID=America/Vancouver:20240912T150000
DTSTAMP:20240306T234116Z
CREATED:20240306T234116Z
LAST-MODIFIED:20240306T234116Z
UID:3045-1725955200-1726153200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - September 2024
DESCRIPTION:September 10-12\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nSeptember 10-12\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-september-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240813T080000
DTEND;TZID=America/Vancouver:20240815T150000
DTSTAMP:20240306T233450Z
CREATED:20240306T233450Z
LAST-MODIFIED:20240306T233450Z
UID:3041-1723536000-1723734000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - August 2024
DESCRIPTION:August 13-15\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nAugust 13-15\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-august-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
END:VCALENDAR