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DTSTAMP:20260511T212339Z
CREATED:20260108T214949Z
LAST-MODIFIED:20260511T212339Z
UID:4904-1781596800-1781794800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - June 2026
DESCRIPTION:June 16-18\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nJune 16-18\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-june-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260825T080000
DTEND;TZID=America/Vancouver:20260827T150000
DTSTAMP:20260717T171558Z
CREATED:20260511T204357Z
LAST-MODIFIED:20260717T171558Z
UID:4978-1787644800-1787842800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - August 2026
DESCRIPTION:August 25-27\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nAugust 25-27th\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-august-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260901T080000
DTEND;TZID=America/Vancouver:20260903T130000
DTSTAMP:20260702T174435Z
CREATED:20260511T214259Z
LAST-MODIFIED:20260702T174435Z
UID:4987-1788249600-1788440400@www.dbkay.com
SUMMARY:KCS v6 Coach Workshop - September 2026
DESCRIPTION:September 1-3\, 2026 – Registration Open\n\n\n\nThis course will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Coach Workshop\n\n\n\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \n\n\n\nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \n\n\n\nDuring this workshop\, participants will learn about: \n\n\n\n• The role of the KCS coach and its importance• Influence skills• Understanding beliefs to effect behavior• Delivering and receiving feedback• KCS competencies• The logistics of coaching• Hands-on content development and coaching practice \n\n\n\nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \n\n\n\nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \n\n\n\nWhen\n\n\n\nSeptember 1-3\, 2026Three Days (4 hours each day of instruction)8:00AM – 1:00PM Pacific Time(11:00AM-4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration• Recommended pre-workshop preparation – KCS in Five Minutes• Refund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nTicket Information\n\n\n\nTo complete registration below\, select one of the following tickets:• “KCS Coach Workshop for $1\,495 USD• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-v6-coach-workshop
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260929T080000
DTEND;TZID=America/Vancouver:20261001T150000
DTSTAMP:20260702T174927Z
CREATED:20260525T193513Z
LAST-MODIFIED:20260702T174927Z
UID:4999-1790668800-1790866800@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - September 2026
DESCRIPTION:September 29-October 1\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nSeptember 29-October 1\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No refunds\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-september-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261013T080000
DTEND;TZID=America/Vancouver:20261015T150000
DTSTAMP:20260525T201918Z
CREATED:20260525T201916Z
LAST-MODIFIED:20260525T201918Z
UID:5009-1791878400-1792076400@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - October 2026
DESCRIPTION:October 13-15\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nOctober 13-15\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-october-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261020T090000
DTEND;TZID=America/Vancouver:20261021T130000
DTSTAMP:20260525T210417Z
CREATED:20260525T210415Z
LAST-MODIFIED:20260525T210417Z
UID:5026-1792486800-1792587600@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - October 2026
DESCRIPTION:October 20-21\, 2026\n\n\n\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \n\n\n\nIntelligent Swarming Insights Workshop:\n\n\n\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \n\n\n\nIntelligent Swarming works! Companies that swarm are benefiting from: \n\n\n\n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \n\n\n\nIn this interactive workshop\, you’ll learn: \n\n\n\n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \n\n\n\nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \n\n\n\nWhen\n\n\n\nOctober 20-21\, 20269:00AM – 1:00PM Pacific Time(12:00PM – 4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-october-2026
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261110T080000
DTEND;TZID=America/Vancouver:20261112T150000
DTSTAMP:20260525T202915Z
CREATED:20260525T202914Z
LAST-MODIFIED:20260525T202915Z
UID:5013-1794297600-1794495600@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - November 2026
DESCRIPTION:November 10-12\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nNovember 10-12\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-november-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261201T080000
DTEND;TZID=America/Vancouver:20261203T150000
DTSTAMP:20260525T205434Z
CREATED:20260525T204242Z
LAST-MODIFIED:20260525T205434Z
UID:5017-1796112000-1796310000@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - December 2026
DESCRIPTION:December 1-3\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nNovember 1-3\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-december-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
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