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DTSTAMP:20261008T190626Z
CREATED:20260525T201916Z
LAST-MODIFIED:20261008T190626Z
UID:5009-1791878400-1792076400@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - October 2026
DESCRIPTION:October 13-15\, 2026 – Registration Closed\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nOctober 13-15\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-october-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261021T090000
DTEND;TZID=America/Vancouver:20261022T130000
DTSTAMP:20261008T193106Z
CREATED:20260525T210415Z
LAST-MODIFIED:20261008T193106Z
UID:5026-1792573200-1792674000@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - October 2026
DESCRIPTION:October 21-22\, 2026\n\n\n\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \n\n\n\nIntelligent Swarming Insights Workshop:\n\n\n\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \n\n\n\nIntelligent Swarming works! Companies that swarm are benefiting from: \n\n\n\n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \n\n\n\nIn this interactive workshop\, you’ll learn: \n\n\n\n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \n\n\n\nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \n\n\n\nWhen\n\n\n\nOctober 21-22\, 20269:00AM – 1:00PM Pacific Time(12:00PM – 4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-october-2026
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261110T080000
DTEND;TZID=America/Vancouver:20261112T150000
DTSTAMP:20261008T013138Z
CREATED:20260525T202914Z
LAST-MODIFIED:20261008T013138Z
UID:5013-1794297600-1794495600@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - November 2026
DESCRIPTION:November 10-12\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nNovember 10-12\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-november-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20261201T080000
DTEND;TZID=America/Vancouver:20261203T150000
DTSTAMP:20261008T012719Z
CREATED:20260525T204242Z
LAST-MODIFIED:20261008T012719Z
UID:5017-1796112000-1796310000@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - December 2026
DESCRIPTION:December 1-3\, 2026 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nDecember 1-3\, 20263 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-december-2026
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270126T080000
DTEND;TZID=America/Vancouver:20270128T150000
DTSTAMP:20261008T191346Z
CREATED:20261008T004443Z
LAST-MODIFIED:20261008T191346Z
UID:5131-1800950400-1801148400@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - January 2027
DESCRIPTION:January 26 – 28\, 2027 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nJanuary 26 – 28\, 20273 Days (6 houreach day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-january-2027
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270209T080000
DTEND;TZID=America/Vancouver:20270211T130000
DTSTAMP:20261008T194520Z
CREATED:20261008T193725Z
LAST-MODIFIED:20261008T194520Z
UID:5197-1802160000-1802350800@www.dbkay.com
SUMMARY:KCS Coach Workshop - February 2027
DESCRIPTION:February 9 – 11\, 2027 – Registration Open\n\n\n\nThis course will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Coach Workshop\n\n\n\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \n\n\n\nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \n\n\n\nDuring this workshop\, participants will learn about: \n\n\n\n• The role of the KCS coach and its importance• Influence skills• Understanding beliefs to effect behavior• Delivering and receiving feedback• KCS competencies• The logistics of coaching• Hands-on content development and coaching practice \n\n\n\nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \n\n\n\nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \n\n\n\nWhen\n\n\n\nFebruary 9 – 11\, 2027Three Days (4 hours each day of instruction)8:00AM – 1:00PM Pacific Time(11:00AM-4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration• Recommended pre-workshop preparation – KCS in Five Minutes• Refund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nTicket Information\n\n\n\nTo complete registration below\, select one of the following tickets:• “KCS Coach Workshop for $1\,495 USD• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-february-2027
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270316T080000
DTEND;TZID=America/Vancouver:20270318T150000
DTSTAMP:20261008T190444Z
CREATED:20261008T005322Z
LAST-MODIFIED:20261008T190444Z
UID:5138-1805184000-1805382000@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - March 2027
DESCRIPTION:March 16 – 18\, 2027 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nMarch 16 – 18\, 20273 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-march-2027
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270413T090000
DTEND;TZID=America/Vancouver:20270414T130000
DTSTAMP:20261008T193350Z
CREATED:20261008T192054Z
LAST-MODIFIED:20261008T193350Z
UID:5185-1807606800-1807707600@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - April 2027
DESCRIPTION:April 13 – 14\, 2026\n\n\n\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \n\n\n\nIntelligent Swarming Insights Workshop:\n\n\n\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \n\n\n\nIntelligent Swarming works! Companies that swarm are benefiting from: \n\n\n\n• Lower customer effort• Higher customer satisfaction and loyalty• Fewer executive escalations• Improved employee engagement• Faster employee ramp-up time \n\n\n\nIn this interactive workshop\, you’ll learn: \n\n\n\n• When Intelligent Swarming is right for your organization• Different techniques that real companies are using• How to design Intelligent Swarming for your specific situation• How to encourage your teams to collaborate• What technology is needed—and how to get started without it \n\n\n\nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \n\n\n\nWhen\n\n\n\nApril  13 – 14\, 20279:00AM – 1:00PM Pacific Time(12:00PM – 4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide• To complete registration below\, select one of the following:• “Intelligent Swarming Workshop” for $695 USD• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-april-2027
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/swarm_workshop.png
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270504T080000
DTEND;TZID=America/Vancouver:20270506T150000
DTSTAMP:20261008T014328Z
CREATED:20261008T010027Z
LAST-MODIFIED:20261008T014328Z
UID:5145-1809417600-1809615600@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - May 2027
DESCRIPTION:May 4 – 6\, 2027 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nMay 4 – 6\, 2027 \n\n\n\n3 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-may-2027
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270518T080000
DTEND;TZID=America/Vancouver:20270520T130000
DTSTAMP:20261008T202006Z
CREATED:20261008T195448Z
LAST-MODIFIED:20261008T202006Z
UID:5208-1810627200-1810818000@www.dbkay.com
SUMMARY:KCS Coach Workshop - May 2027
DESCRIPTION:May 18 – 20\, 2027 – Registration Open\n\n\n\nThis course will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Coach Workshop\n\n\n\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \n\n\n\nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \n\n\n\nDuring this workshop\, participants will learn about: \n\n\n\n• The role of the KCS coach and its importance• Influence skills• Understanding beliefs to effect behavior• Delivering and receiving feedback• KCS competencies• The logistics of coaching• Hands-on content development and coaching practice \n\n\n\nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \n\n\n\nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \n\n\n\nWhen\n\n\n\nMay 18 – 20\, 2027Three Days (4 hours each day of instruction)8:00AM – 1:00PM Pacific Time(11:00AM-4:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference \n\n\n\nAdditional Information\n\n\n\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration• Recommended pre-workshop preparation – KCS in Five Minutes• Refund Policy – No Refunds (You may reschedule without penalty) \n\n\n\nTicket Information\n\n\n\nTo complete registration below\, select one of the following tickets:• “KCS Coach Workshop for $1\,495 USD• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \n\n\n\nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-may-2027
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2024/10/coach_workshop.png
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20270622T080000
DTEND;TZID=America/Vancouver:20270624T150000
DTSTAMP:20261008T011142Z
CREATED:20261008T010656Z
LAST-MODIFIED:20261008T011142Z
UID:5151-1813651200-1813849200@www.dbkay.com
SUMMARY:KCS v6 Practices and Certification Workshop - June 2027
DESCRIPTION:June 22 – 24\, 2027 – Registration Open\n\n\n\nThis workshop will be delivered virtually via web video conference. \n\n\n\nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\n\n\n\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \n\n\n\nCourse Description\n\n\n\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \n\n\n\nDuring this workshop\, participants will learn: \n\n\n\n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \n\n\n\nKCS Practices v6 Certification Preparation\n\n\n\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \n\n\n\nOur recommended plan for getting certified: \n\n\n\n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \n\n\n\nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Sample Test on day three of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \n\n\n\nWorkshop Agenda\n\n\n\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \n\n\n\nWhen\n\n\n\nJune 22 – 24\, 2027 \n\n\n\n3 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \n\n\n\nLocation\n\n\n\nVirtual\, via web video conference. \n\n\n\nAdditional Information\n\n\n\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \n\n\n\nTicket Information\n\n\n\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \n\n\n\nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \n\n\n\nRefund Policy – No\, but you may reschedule at any time
URL:https://www.dbkay.com/event/kcs-v6-practices-and-certification-workshop-june-2027
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/png:https://www.dbkay.com/wp-content/uploads/2025/03/certification_workshop.png
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