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DTSTART;TZID=America/Vancouver:20241112T080000
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DTSTAMP:20250612T221959Z
CREATED:20240627T190608Z
LAST-MODIFIED:20250612T221959Z
UID:3109-1731398400-1731596400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - November 2024
DESCRIPTION:Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS• Best practices for measuring knowledge activity\, performance\, and value• Techniques for insuring knowledge base quality without review queues• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop• Use the workshop to deepen your understanding• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits• KM best practices and industry examples• KCS content: standards and quality• The structured problem solving workflow• Roles and responsibilities• Performance assessment• Leadership strategies and change management• Technology requirements to enable KCS• A roadmap for KCS adoption \nWhen\nNovember 12-14\, 20243 Days (6 hours each day of instruction)8:00AM – 3:00PM Pacific Time (11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.Recommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:• “KCS Practices Workshop” for $1\,695 USD• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-november-2024
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241029T080000
DTEND;TZID=America/Vancouver:20241030T120000
DTSTAMP:20241015T231345Z
CREATED:20240627T191904Z
LAST-MODIFIED:20241015T231345Z
UID:3117-1730188800-1730289600@www.dbkay.com
SUMMARY:KCS Leadership Workshop – October 2024
DESCRIPTION:October 29-30\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 29-30\, 2024\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-october-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20241008T080000
DTEND;TZID=America/Vancouver:20241010T150000
DTSTAMP:20240627T173836Z
CREATED:20240627T173836Z
LAST-MODIFIED:20240627T173836Z
UID:3105-1728374400-1728572400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - October 2024
DESCRIPTION:October 8-10\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nOctober 8-10\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-october-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240924T080000
DTEND;TZID=America/Vancouver:20240926T130000
DTSTAMP:20240916T193150Z
CREATED:20240306T234634Z
LAST-MODIFIED:20240916T193150Z
UID:3049-1727164800-1727355600@www.dbkay.com
SUMMARY:KCS Coach Workshop - September 2024
DESCRIPTION:September 24-26\, 2024 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nSeptember 24-26\, 2024\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-september-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/coach.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240910T080000
DTEND;TZID=America/Vancouver:20240912T150000
DTSTAMP:20240306T234116Z
CREATED:20240306T234116Z
LAST-MODIFIED:20240306T234116Z
UID:3045-1725955200-1726153200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - September 2024
DESCRIPTION:September 10-12\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nSeptember 10-12\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-september-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240813T080000
DTEND;TZID=America/Vancouver:20240815T150000
DTSTAMP:20240306T233450Z
CREATED:20240306T233450Z
LAST-MODIFIED:20240306T233450Z
UID:3041-1723536000-1723734000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - August 2024
DESCRIPTION:August 13-15\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nAugust 13-15\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-august-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240730T090000
DTEND;TZID=America/Vancouver:20240731T130000
DTSTAMP:20240717T235636Z
CREATED:20240306T232606Z
LAST-MODIFIED:20240717T235636Z
UID:3038-1722330000-1722430800@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - July 2024
DESCRIPTION:July 30-31\, 2024 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort\n• Higher customer satisfaction and loyalty\n• Fewer executive escalations\n• Improved employee engagement\n• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization\n• Different techniques that real companies are using\n• How to design Intelligent Swarming for your specific situation\n• How to encourage your teams to collaborate\n• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nJuly 30-31\, 2024\n9:00AM – 1:00PM Pacific Time \n(12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide\n• To complete registration below\, select one of the following:\n• “Intelligent Swarming Workshop” for $695 USD\n• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-july-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/swarming.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240724T080000
DTEND;TZID=America/Vancouver:20240726T150000
DTSTAMP:20240513T165425Z
CREATED:20240109T171216Z
LAST-MODIFIED:20240513T165425Z
UID:2912-1721808000-1722006000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - July 2024
DESCRIPTION:July 24-26\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nJuly 24-26\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-july-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240709T080000
DTEND;TZID=America/Vancouver:20240711T130000
DTSTAMP:20241031T210832Z
CREATED:20240109T172227Z
LAST-MODIFIED:20241031T210832Z
UID:2919-1720512000-1720702800@www.dbkay.com
SUMMARY:KCS Coach Workshop - July 2024
DESCRIPTION:July 9-11\, 2024 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nJuly 9-11\, 2024\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-july-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/coach.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240621T080000
DTEND;TZID=America/Vancouver:20240621T150000
DTSTAMP:20240621T170709Z
CREATED:20240621T170709Z
LAST-MODIFIED:20240621T170709Z
UID:3095-1718956800-1718982000@www.dbkay.com
SUMMARY:KCS July Practices Workshop - 5 pack - for Bill.com
DESCRIPTION:The regular workshop price is $1695.  Five at that price would be $8475. \nDiscounted by 20%\, your price is $6780. \nIf you would like to add KCS v6 Practices Certifications\, please order them on the regular events page. \nOnce we have your order\, we’ll reach out to get names and emails of the individual participants so we can introduce ourselves and fill them in on logistics. \nThanks!
URL:https://www.dbkay.com/event/kcs-july-practices-workshop-5-pack-for-bill-com
LOCATION:Virtual Workshop\, United States
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240521T080000
DTEND;TZID=America/Vancouver:20240523T150000
DTSTAMP:20240329T154400Z
CREATED:20240109T170725Z
LAST-MODIFIED:20240329T154400Z
UID:2908-1716278400-1716476400@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - May 2024
DESCRIPTION:May 21-23\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nMay 21-23\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-may-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240507T080000
DTEND;TZID=America/Vancouver:20240508T120000
DTSTAMP:20240506T154143Z
CREATED:20240109T171714Z
LAST-MODIFIED:20240506T154143Z
UID:2916-1715068800-1715169600@www.dbkay.com
SUMMARY:KCS Leadership Workshop – May 2024
DESCRIPTION:May 7-8\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nMay 7-8\, 2024\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-may-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240423T080000
DTEND;TZID=America/Vancouver:20240425T150000
DTSTAMP:20240129T194327Z
CREATED:20240109T170130Z
LAST-MODIFIED:20240129T194327Z
UID:2904-1713859200-1714057200@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - April 2024
DESCRIPTION:April 23-25\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nApril 23-25\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-april-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240326T080000
DTEND;TZID=America/Vancouver:20240328T150000
DTSTAMP:20240325T000524Z
CREATED:20231016T203728Z
LAST-MODIFIED:20240325T000524Z
UID:2851-1711440000-1711638000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - March 2024
DESCRIPTION:March 26-28\, 2024 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nMarch 26-28\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-march-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240312T090000
DTEND;TZID=America/Vancouver:20240313T130000
DTSTAMP:20240306T232623Z
CREATED:20231016T204335Z
LAST-MODIFIED:20240306T232623Z
UID:2855-1710234000-1710334800@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - March 2024
DESCRIPTION:March 12-13\, 2024 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort\n• Higher customer satisfaction and loyalty\n• Fewer executive escalations\n• Improved employee engagement\n• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization\n• Different techniques that real companies are using\n• How to design Intelligent Swarming for your specific situation\n• How to encourage your teams to collaborate\n• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nMarch 12-13\, 2024\n9:00AM – 1:00PM Pacific Time \n(12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide\n• To complete registration below\, select one of the following:\n• “Intelligent Swarming Workshop” for $695 USD\n• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-insights-workshop-march-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/swarming.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240227T080000
DTEND;TZID=America/Vancouver:20240229T150000
DTSTAMP:20240227T230306Z
CREATED:20231016T203113Z
LAST-MODIFIED:20240227T230306Z
UID:2848-1709020800-1709218800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - February 2024
DESCRIPTION:February 27-29\, 2024 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nFebruary 27-29\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-february-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240206T080000
DTEND;TZID=America/Vancouver:20240208T130000
DTSTAMP:20240306T234321Z
CREATED:20231016T195508Z
LAST-MODIFIED:20240306T234321Z
UID:2845-1707206400-1707397200@www.dbkay.com
SUMMARY:KCS Coach Workshop - February 2024
DESCRIPTION:February 6-8\, 2024 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nFebruary 6-8\, 2024\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Coach Workshop for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-february-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/coach.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240130T080000
DTEND;TZID=America/Vancouver:20240201T150000
DTSTAMP:20240130T154430Z
CREATED:20231016T194942Z
LAST-MODIFIED:20240130T154430Z
UID:2841-1706601600-1706799600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - January 2024
DESCRIPTION:January 30-February 1\, 2024 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nJanuary 30-February 1\, 2024\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-practices-certification-workshop-january-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20240123T080000
DTEND;TZID=America/Vancouver:20240124T120000
DTSTAMP:20240122T155126Z
CREATED:20231016T194243Z
LAST-MODIFIED:20240122T155126Z
UID:2838-1705996800-1706097600@www.dbkay.com
SUMMARY:KCS Leadership Workshop – January 2024
DESCRIPTION:January 23-24\, 2023 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nJanuary 23-24\, 2023\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Refund Policy – No Refunds (You may reschedule without penalty) \nTicket Information\nTo complete registration below\, select one of the following tickets:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-january-2024
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231220T080000
DTEND;TZID=America/Vancouver:20231220T120000
DTSTAMP:20231208T195914Z
CREATED:20230414T195705Z
LAST-MODIFIED:20231208T195914Z
UID:2687-1703059200-1703073600@www.dbkay.com
SUMMARY:KCS Overview - December 2023
DESCRIPTION:December 20\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nDecember 20\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD\n• Refund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-dec-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231212T080000
DTEND;TZID=America/Vancouver:20231214T150000
DTSTAMP:20231208T185823Z
CREATED:20230323T155301Z
LAST-MODIFIED:20231208T185823Z
UID:2652-1702368000-1702566000@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - December 2023
DESCRIPTION:December 12-14\, 2023 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nDecember 12-14\, 2023\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\nZoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\nRecommended pre-workshop preparation – KCS in Five Minutes \nTicket Information\nTo complete workshop registration below\, select one of the following tickets:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD \nTo add the optional KCS v6 Practices Certification Exam also select the exam ticket:\n• “KCS Practices Certification Exam” for $535 USD \nRefund Policy – No Refunds (You may reschedule without penalty) \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-workshop-dec-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231205T080000
DTEND;TZID=America/Vancouver:20231206T120000
DTSTAMP:20230531T221103Z
CREATED:20230414T210545Z
LAST-MODIFIED:20230531T221103Z
UID:2707-1701763200-1701864000@www.dbkay.com
SUMMARY:KCS Leadership Workshop - December 2023
DESCRIPTION:December 5-6\, 2023 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nDecember 5-6\, 2023\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time \n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• To complete registration below\, select one of the following:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-dec-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231129T080000
DTEND;TZID=America/Vancouver:20231129T120000
DTSTAMP:20230414T201654Z
CREATED:20230414T195423Z
LAST-MODIFIED:20230414T201654Z
UID:2686-1701244800-1701259200@www.dbkay.com
SUMMARY:KCS Overview - November 2023
DESCRIPTION:November 29\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nNovember 29\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-nov-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231114T080000
DTEND;TZID=America/Vancouver:20231116T150000
DTSTAMP:20230531T220235Z
CREATED:20230323T154743Z
LAST-MODIFIED:20230531T220235Z
UID:2648-1699948800-1700146800@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - November 2023
DESCRIPTION:November 14-16\, 2023 – Registration Open\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nNovember 14-16\, 2023\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• To complete registration below\, select one of the following:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD\n• To add the optional KCS v6 Practices Certification Exam also select:\n• “KCS Practices Certification Exam” for $535 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-workshop-nov-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231101T090000
DTEND;TZID=America/Vancouver:20231102T130000
DTSTAMP:20231023T212328Z
CREATED:20230414T213056Z
LAST-MODIFIED:20231023T212328Z
UID:2713-1698829200-1698930000@www.dbkay.com
SUMMARY:Intelligent Swarming Insights Workshop - November 2023
DESCRIPTION:November 1-2\, 2023 – Registration Closed\nThis workshop will be delivered virtually via web video conference\, across two consecutive half-day sessions. \nIntelligent Swarming Insights Workshop:\nIntelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model\, which creates frustration for customers and expense for the support organization. Instead\, support issues go to the most appropriate people or teams. When other expertise is needed\, they can invite collaborators to join—or allow other specialists to opt-in to help. \nIntelligent Swarming works! Companies that swarm are benefiting from: \n• Lower customer effort\n• Higher customer satisfaction and loyalty\n• Fewer executive escalations\n• Improved employee engagement\n• Faster employee ramp-up time \nIn this interactive workshop\, you’ll learn: \n• When Intelligent Swarming is right for your organization\n• Different techniques that real companies are using\n• How to design Intelligent Swarming for your specific situation\n• How to encourage your teams to collaborate\n• What technology is needed—and how to get started without it \nYou’ll leave the workshop with a clear understanding of this innovative new practice\, and have tools you can use to explain it and start implementing it in your organization. \nWhen\nNovember 1-2\, 2023\n9:00AM – 1:00PM Pacific Time \n(12:00PM – 4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide\n• To complete registration below\, select one of the following:\n• “Intelligent Swarming Workshop” for $695 USD\n• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/intelligent-swarming-workshop-nov-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:Intelligent Swarming Insights
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/swarming.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231025T080000
DTEND;TZID=America/Vancouver:20231025T120000
DTSTAMP:20231024T171723Z
CREATED:20230414T195127Z
LAST-MODIFIED:20231024T171723Z
UID:2685-1698220800-1698235200@www.dbkay.com
SUMMARY:KCS Overview - October 2023
DESCRIPTION:October 25\, 2023 – Registration Closed\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Overview:\nIf you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this half-day overview will provide the orientation you need. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• KCS and its benefits\n• KCS content: standards and quality\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nOn-site courses at your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 25\, 2023\nHalf-day (3.5 hours of instruction)\n8:00AM – 12:00PM Pacific Time\n(11:00AM-3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below: “KCS Overview” for $595 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-overview-oct-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Overview
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/overview.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231024T080000
DTEND;TZID=America/Vancouver:20231026T130000
DTSTAMP:20230531T221356Z
CREATED:20230414T202553Z
LAST-MODIFIED:20230531T221356Z
UID:2698-1698134400-1698325200@www.dbkay.com
SUMMARY:KCS Coach Workshop - October 2023
DESCRIPTION:October 24-26\, 2023 – Registration Open\nThis course will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Coach Workshop\nThis workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn\, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing skills and techniques to influence and support other Knowledge Workers towards successful KCS adoption and proficiency. The outcome for KCS Coaches\, and their peer Knowledge Workers\, is to focus on adopting KCS practices in the workflow and interacting consistently with knowledge through reuse\, keeping knowledge up to date and creating it if it doesn’t exist. \nKCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery.  This means your knowledge base is constantly being kept up-to-date. KCS gives your team and its customers the information they need\, when they need it. \nCourse Description\nDB Kay & Associates and its KCS Certified Trainers have partnered with the Consortium for Service Innovation to deliver this workshop. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this course. \nDuring this workshop\, participants will learn about: \n• The role of the KCS coach and its importance\n• Influence skills\n• Understanding beliefs to effect behavior\n• Delivering and receiving feedback\n• KCS competencies\n• The logistics of coaching\n• Hands-on content development and coaching practice \nPlease note\, this workshop is not intended to train KCS Knowledge Workers on the fundamentals of KCS or how to practice KCS in the workflow. It is highly recommend that those interested in attending this workshop already have KCS and Solve Loop experience and have achieved KCS Publisher level in the proficiency license model (or equivalent). \nVirtual and on-site versions of this workshop for your company can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nOctober 24-26\, 2023\nThree Days (4 hours each day of instruction)\n8:00AM – 1:00PM Pacific Time\n(11:00AM-4:00PM Eastern Time) \nLocation\nVirtual\, via web video conference \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• Complete the registration below:\n• “KCS Coach Workshop” for $1\,495 USD\n• “KCS Coach Workshop – Existing DB Kay Customer” for $1\,405 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-coach-workshop-oct-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Coach Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/coach.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20231017T080000
DTEND;TZID=America/Vancouver:20231019T150000
DTSTAMP:20231017T220649Z
CREATED:20230323T154241Z
LAST-MODIFIED:20231017T220649Z
UID:2644-1697529600-1697727600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - October 2023
DESCRIPTION:October 17-19\, 2023 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nOctober 17-19\, 2023\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• To complete registration below\, select one of the following:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD\n• To add the optional KCS v6 Practices Certification Exam also select:\n• “KCS Practices Certification Exam” for $535 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-workshop-oct-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230926T080000
DTEND;TZID=America/Vancouver:20230927T120000
DTSTAMP:20231020T173723Z
CREATED:20230414T210101Z
LAST-MODIFIED:20231020T173723Z
UID:2704-1695715200-1695816000@www.dbkay.com
SUMMARY:KCS Leadership Workshop - September 2023
DESCRIPTION:September 26-27\, 2023 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Leadership Workshop:\nThis workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers (team leads\, supervisors\, managers) and director and executive level leadership. KCS is the best practice for knowledge management. KCS integrates knowledge capture\, improvement\, and reuse directly into service and support delivery. This means your knowledge base is consistently being kept up to date. KCS gives your team and its customers the information they need when they need it. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• The KCS Practices: context\, benefits\, and the operational model\n• Performance assessment and measures for success\n• Leadership responsibilities for motivating staff\n• How to effectively communicate KCS throughout the organization \nVirtual and on-site versions of this workshop for your company’s location can be arranged. Please use the Contact Us form at the bottom of this page to inquire. \nWhen\nSeptember 26-27\, 2023\n2 Days (3.5 hours each day of instruction)\n8:00AM – 12:00PM Pacific Time \n(11:00AM – 3:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• To complete registration below\, select one of the following:\n• “KCS Leadership Workshop” for $995 USD\n• “KCS Leadership Workshop – Existing DB Kay Customer” for $935 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-leadership-workshop-sep-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS Leadership Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/leader.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20230912T080000
DTEND;TZID=America/Vancouver:20230914T150000
DTSTAMP:20231020T173936Z
CREATED:20230323T153706Z
LAST-MODIFIED:20231020T173936Z
UID:2640-1694505600-1694703600@www.dbkay.com
SUMMARY:KCS Practices & Certification Workshop - September 2023
DESCRIPTION:September 12-14\, 2023 – Registration Closed\nThis workshop will be delivered virtually via web video conference. \nKnowledge-Centered Service (KCS) Practices and Certification Workshop:\nKCS is the best practice for knowledge management because it integrates knowledge capture\, improvement\, and reuse directly into support operations–there’s no guesswork\, and surprisingly little overhead. If you’re considering launching KCS\, tuning up your KM processes\, or bringing a colleague up to speed\, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation. \nCourse Description\nDB Kay & Associates has partnered with the Consortium for Service Innovation to deliver this workshop–DB Kay is KCS Trainer Certified as a consultant and workshop facilitator. While we have experience with multiple knowledge base technologies\, we are vendor independent\, as is this workshop. \nDuring this workshop\, participants will learn: \n• An understanding of the key deliverables required to implement KCS\n• Best practices for measuring knowledge activity\, performance\, and value\n• Techniques for insuring knowledge base quality without review queues\n• Processes for creating in-workflow (Solve-loop) and value-added (Evolve-loop) content\n• How to manage a KCS adoption\, avoiding mistakes others have made \nKCS Practices v6 Certification Preparation\nIf you are planning for KCS Practices v6 Certification through the Consortium for Service Innovation\, please let us know so that we can help you with exam preparation during the workshop. We have experienced there to be a large benefit to planning for your exam immediately following the KCS Practices Workshop. Though the workshop is not required\, it is highly recommended. \nOur recommended plan for getting certified: \n• First read through all the materials and exam objectives prior to the workshop\n• Use the workshop to deepen your understanding\n• While still fresh in your mind\, take the proctored exam within two-five business days after the workshop \nWe offer an option to pay us directly for the certification (below) and the workshop at the same time. An added benefit is that we will also guide you through the Practice Exam on day two of the workshop. To attend our workshop and also take your certification exam\, please select your workshop Ticket AND a certification Ticket below. \nWorkshop Agenda\n• Understanding KCS and its benefits\n• KM best practices and industry examples\n• KCS content: standards and quality\n• The structured problem solving workflow\n• Roles and responsibilities\n• Performance assessment\n• Leadership strategies and change management\n• Technology requirements to enable KCS\n• A roadmap for KCS adoption \nWhen\nSeptember 12-14\, 2023\n3 Days (6 hours each day of instruction)\n8:00AM – 3:00PM Pacific Time \n(11:00AM – 6:00PM Eastern Time) \nLocation\nVirtual\, via web video conference. \nAdditional Information\n• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.\n• Recommended pre-workshop preparation – KCS in Five Minutes\n• To complete registration below\, select one of the following:\n• “KCS Practices Workshop” for $1\,695 USD\n• “KCS Practices Workshop – Existing DB Kay Customer” for $1\,595 USD\n• To add the optional KCS v6 Practices Certification Exam also select:\n• “KCS Practices Certification Exam” for $535 USD \nIf you have any questions\, please Contact Us
URL:https://www.dbkay.com/event/kcs-workshop-sep-2023
LOCATION:Virtual Workshop\, United States
CATEGORIES:KCS v6 Practices and Certification Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.dbkay.com/wp-content/uploads/2023/04/practices.jpg
ORGANIZER;CN="DB Kay & Associates":MAILTO:info@dbkay.com
END:VEVENT
END:VCALENDAR