• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

  • Home
  • What We Do
  • Blog
  • Resources
    • Crank Up Your Knowledge Base
    • Case Study: Making KCS a Success at Clio
  • Training & Workshops
    • KCS Workshop – Jan 2021
    • Intelligent Swarming Workshop – Feb 2021
    • KCS Workshop – Mar 2021
  • Who We Are
  • Contact Us
You are here: Home / Get Training: DB Kay Training and Workshops / Intelligent Swarming Workshop – Feb 2021

Intelligent Swarming Workshop – Feb 2021

February 17, 2021- Registration Open

This workshop will be delivered virtually via web video conference.

Intelligent Swarming Workshop:

Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.

Intelligent Swarming works! Companies that swarm are benefiting from

  • Lower customer effort
  • Higher customer satisfaction and loyalty
  • Fewer executive escalations
  • Improved employee engagement
  • Faster employee ramp-up time

In this interactive workshop, you’ll learn

  • When Intelligent Swarming is right for your organization
  • Different techniques that real companies are using
  • How to design Intelligent Swarming for your specific situation
  • How to encourage your teams to collaborate
  • What technology is needed—and how to get started without it

You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.

When

February 17, 2021
9:00 AM – 4:00 PM (Pacific Time)

Location

Virtual, via web video conference.

Additional Information

Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.

If you have any questions, please Contact Us

 

Primary Sidebar

Stay Connected

      

Subscribe to the Blog

Subscribe to our blog and receive a FREE guide to recognizing good and bad knowledge sharing cultures, as well as eleven ways to improve yours.
* = required field

Categories

AI and ML Announcements Coaching Content Management Culture Customer Experience Intelligent Swarming KCS KDE KM Knowledge Representation Lynchpins Measures Program Management Rants Resources self-service Social Support Technology Uncategorized Video Voice of the Customer

Archives

Latest from Twitter

Tweets by @dbkayanda

Footer

Recent Posts

  • Practical Trust for the Whole Enterprise
  • Coaching and Licensing: Your (Not So Secret) Weapon
  • Video: The KCS Evolve Loop

Stay Connected

      

Search This Site

Contact Us

talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

© Copyright 2021 David Kay & Associates · All Rights Reserved ·