Category: Case Studies
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Leadership in Action: The KCS Commitment
We wrapped up a KCS design workshop at Carestream Health yesterday. We closed with an exercise I love: the participants spent the last hour presenting what they’d learned, done, and planned to executives. This solidifies the learning, and it’s far more meaningful for executives to hear from the people who will be doing the work…
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Communicating the What and the Why: Intuit Does it Right
Effective, persistent communication is the cornerstone of KCS. Team members need to be engaged emotionally—to feel like they’re part of a big, important quest—and practically—knowing exactly what they need to do. Rather than saying anything more about this, I’m going get out of the way and let one of our customers show you. Having participated…