Your Content Problems: Solved
DB Kay provides KCS consulting and training for technical support, customer service, IT, and HR teams.
We guide you as you launch, improve, or re-energize your KM and self-service programs.
Our team gives you the knowledge and confidence you need to do KCS right.
What is KCS?
It’s the industry best practice for knowledge management.
It’s what turns your team into a hyper-efficient knowledge sharing powerhouse.
The Right Tool for the Job
KM Assessment
Benchmark against the best
Design Workshop
Launch your KCS program right
AI SmartSource
Uplevel AI initiatives with knowledge
Open Workshops
KCS and Intelligent Swarming Workshops
LinkedIn Learning
KM (KCS) for Customer Service
Comprehensive Knowledge Management Services
Tailored to Every Need
No matter where you are in your knowledge management journey, we offer discrete services and packages that enable self service, increase team productivity, and eliminate wasted time looking for answers.
Leaders in KCS & Customer Experience
Our team leads the industry in training and consulting for KCS® best practices, enriched with customer experience (CX) expertise including journey mapping, voice of the customer, and self-service experience design.
DB Kay staff are KCS v6 Trainer and KCS v6 Practices certified by the Consortium for Service Innovation. Both David Kay and Jennifer Crippen have been recognized as Innovators by the Consortium for Service Innovation. David is co-author of Collective Wisdom: Transforming Support with Knowledge, the instructor of Customer Service: Knowledge Management on LinkedIn Learning (with over 70,000 learners) and holds five patents in knowledge management technology.
KCS is a registered trademark of the Consortium for Service Innovation.