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DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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Assessment

How do you stack up against your industry peers?

What are your strengths to build on?  What are your opportunities to improve?  Where do you follow, or not follow, industry best practice?  How do we get the organization to want to take action to improve knowledge sharing?

DB Kay will facilitate meetings and observation sessions with you and your organization to answer these questions in a summary KCS or KM assessment report.  We provide recommendations for high-value transformations and quick wins.  Recommendations will include how to

  • Improve program communications; leadership practices for change management
  • Use the right measures and dashboards to manage the business, assess staff and team performance, and determine the business benefit of support initiatives
  • Optimize case management practices and workflows
  • Streamline internal processes and cross-functional interactions
  • Broaden the reach and usability of customer self-service, including social support
  • Implement effective knowledge capture and creation, maintenance and improvement, reuse, publication, and retirement
  • Get the most out of your technology infrastructure (current and planned changes)

The outcome is an action plan for your knowledge program.  Design Workshops that follow Rapid Assessments are especially effective.

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Upcoming Events

Jun 10
June 10 @ 8:00 am - June 12 @ 3:00 pm

KCS Practices & Certification Workshop – June 2025

Jun 24
June 24 @ 9:00 am - June 25 @ 1:00 pm

Intelligent Swarming Insights Workshop – June 2025

Aug 5
August 5 @ 8:00 am - August 6 @ 12:00 pm

KCS Leadership Workshop – August 2025

Aug 12
August 12 @ 8:00 am - August 14 @ 3:00 pm

KCS Practices & Certification Workshop – August 2025

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talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

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