Who We Are

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David Kay

Principal

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Jennifer Crippen

Principal Consultant

A Track Record of Successful KCS Programs

An Industry Innovator

Recognized as a KCS Innovator and certified as a KCS v6 Trainer, Jennifer helped develop the Consortium for Service Innovation’s professional certification criteria. As part of giving back to the KCS community, Jennifer contributed to the KCS v5 and v6 Practices Guides and coauthored the KCS v6 Adoption Guide. Jennifer’s hands-on experience with program management and optimization helps clients get the most out of KCS workshops she regularly delivers online and onsite. She initiated the KCS program management service at DB Kay and excels at assisting clients with launching and maintaining their KCS programs. She brings a wealth of experience in KCS practices and implementations, support, and self-service localization strategy to every engagement.

Connect with Jennifer on LinkedIn.