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Content Management

KCS Principles Can Fix Content Management

October 2, 2017 by David Kay

We’re covering a big topic, so this is a longer post than usual.  TL;DR: Apply KCS principles to Content Management, too. We’ve written before about the differences between KM and CM (see Knowledge Management vs. Content Management).  Briefly, KM focuses on short structured articles that are about one thing, while CM focuses on longer-form content […]

Filed Under: Content Management, KCS

KCS℠ v6: Support’s Time to Shine

May 23, 2016 by David Kay

The Consortium for Service Innovation just released Version 6 of the KCS Practices Guide, along with a document that lays out the principles and core concepts of KCS.  V6 isn’t just an incremental improvement to KCS; it’s a game changer that can put us in the driver’s seat of knowledge management for the whole enterprise.  […]

Filed Under: Content Management, KCS, KM

Knowledge Management vs. Content Management

December 19, 2014 by David Kay

Over the years, we’ve been asked frequently about the overlap between knowledge management (KM) and content management (CM). A recent spate of these questions had me revisit some work I’d done with a KM vendor some years ago to share it with you.

Filed Under: Content Management, KM, Technology

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