What We Do
Comprehensive KM Service Offerings
Assessments. Strategy. Coaching. Design. AI Enablement.
We offer specific services that meet your needs wherever you are in your KM journey.
Whether your team members are absolute beginners or ready to become KM elites, we will give you the tools to receive more value from your KCS program.
“Two minutes after seeing the customer email, I knew what to do.”
KCS in the Real World
Choose Your Starting Point
Select your team’s stage of KM evolution to view the most relevant services for your particular needs. Contact us for a personalized plan.
1. Getting Started with KCS or AI Content
2. Rolling Out KCS
3. Going Beyond the Basics
Personalized Plan
Stage 1. Getting Started with KCS and AI Enablement
Build team efficiency with the foundations of knowledge-centered service. We recommend that you begin with a KCS Design Workshop.
Stage 2. Rolling Out KCS
Ensure new process adoption by following our tried-and-true methods. They really work.
Stage 3. Going Beyond the Basics
You have seen the value to KCS, and you are ready for more.
All-in-One Package: KCS Launch Pad
Want just the critical services of each stage? Our KCS Launch Pad package gets you the best-value collection of services.
“Seriously, you guys have no idea how comparably painful the research process used to be. Let’s contrast it with today. I just had an elite customer email me a pic of an error. KCS search on the error, 30 seconds. It’s a brand spanking new problem. I read the article, got workarounds…that’s another 30 seconds. I read the bug, see it’s fixed in the new version.”
KCS in the Real World