DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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What We Do

New Offering

Evolve Loop Content and Knowledge Domain Analysis Workshop [ LEARN MORE ]

KCS and Collaboration Offerings

PLAN & DESIGN

Assessment
KCS Design Workshop
Technology Strategy
Intelligent Swarming Workshop

ADOPT IN WAVES

Adoption & Change Management Services
KCS Leadership Workshop
KCS Coach Workshop

BUILD PROFICIENCY

Interim Program Management
Knowledge Domain Analysis Workshop
Quarterly Check-Ins

OPTIMIZE & INNOVATE

KCS Tune Up
Internal Trainer Certification
KCS Center of Excellence

KCS Launch Pad

We've bundled together the most critical services as the KCS Launch Pad, helping you design, launch, grow, and continuously improve your KCS program. All at a value price.  [ LEARN MORE ]

Upcoming Workshops

April 4-6, 2023

April 19, 2023

April 25-27, 2023

May 2-4, 2023

KCS v6 Practices and Certification Workshop (Virtual)

KCS Overview (Virtual)

KCS Coach Workshop (Virtual)

KCS v6 Practices and Certification Workshop (Virtual)

Customer Experience Services

Customer Journey Mapping

Identify opportunities to fix customer experience gaps with an outside-in perspective

Voice of the Customer

Design and implement transactional and relationship survey programs

Self-Service Design Workshop

Design experiences that drive customer engagement and deflect low-value contacts