DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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What We Do

New Offering

Maximize the Value of Your Knowledge Base in Two or Three Weeks [ LEARN MORE ]

Next KCS Workshop

Knowledge-Centered Service v6 Practices Workshop | June 9-11, 2020 [ LEARN MORE ]

KCS and Collaboration Offerings

PLAN & DESIGN

Assessment
KCS Design Workshop
Technology Strategy
Experts on Call
KCS Center of Excellence
Intelligent Swarming Workshop

LAUNCH

KCS Coach Workshop
End user & Train the Trainer
Interim Program Management

MANAGE CHANGE

KCS Leadership Workshop
Internal Trainer Certification

SUSTAIN & EVOLVE

Quarterly Check Ins
KCS Tune Up

KCS Launch Pad

We've bundled together the most critical services as the KCS Launch Pad, helping you design, launch, grow, and continuously improve your KCS program. All at a value price.  [ LEARN MORE ]

Next KCS Workshop

Knowledge-Centered Service v6 Practices Workshop | June 9-11, 2020 [ LEARN MORE ]

Customer Experience Services

Customer Journey Mapping

Identify opportunitities to fix customer experience gaps with a powerful outside-in perspective.

Voice of the Customer

Design and implement transactional and relationship survey programs

Self-Service Design Workshop

Design web and mobile experiences that drive customer

Knowledge & Content Strategy

Today’s organizations create content and knowledge at an unprecedented rate.  But generally, the value of the knowledge is lost because it’s too hard to find, hidden in masses of irrelevant content, or out of date.
DB Kay provides comprehensive strategy development services to help you
  • Define content governance processes
  • Develop content standards and best practices for findability
  • Maintain and expire content efficiently
  • Integrate content management into the workflow
  • Support content and knowledge with technology