DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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What We Do

New Offering

Evolve Loop Content and Knowledge Domain Analysis Workshop [ LEARN MORE ]

KCS and Collaboration Offerings

PLAN & DESIGN

Assessment
KCS Design Workshop
Technology Strategy
Intelligent Swarming Workshop

LAUNCH

Adoption and Change Management Services
KCS Coach Workshop
End user & Train the Trainer
Interim Program Management

MANAGE CHANGE

KCS Adoption and Change Management Services
KCS Leadership Workshop
Internal Trainer Certification
Quarterly Check-Ins

SUSTAIN & EVOLVE

Knowledge Domain Analysis (KDA) Workshop
KCS Center of Excellence
KCS Tune Up

KCS Launch Pad

We've bundled together the most critical services as the KCS Launch Pad, helping you design, launch, grow, and continuously improve your KCS program. All at a value price.  [ LEARN MORE ]

Upcoming Workshops

December 7-9, 2021

January 18-20, 2022

KCS v6 Practices and Certification Workshop (Virtual)

KCS v6 Practices and Certification Workshop (Virtual)

Customer Experience Services

Customer Journey Mapping

Identify opportunities to fix customer experience gaps with an outside-in perspective

Voice of the Customer

Design and implement transactional and relationship survey programs

Self-Service Design Workshop

Design experiences that drive customer engagement and deflect low-value contacts

Knowledge & Content Strategy

Today’s organizations create content and knowledge at an unprecedented rate.  But generally, the value of the knowledge is lost because it’s too hard to find, hidden in masses of irrelevant content, or out of date.
DB Kay provides comprehensive strategy development services to help you
  • Define content governance processes
  • Develop content standards and best practices for findability
  • Maintain and expire content efficiently
  • Integrate content management into the workflow
  • Support content and knowledge with technology