Your organization’s line managers can be the greatest champions of your KCS program…or the biggest barriers.
The right KCS leadership training makes the difference.
Managers are under intense pressure in today’s organization, and they may not warmly welcome a new strategic program while they’re wrestling with backlog, service levels, and employee issues. But without their support, the organization is unlikely to make the cultural shift required to implement KCS.
In this one-day onsite training program, leaders will learn:
- What KCS is, and what it can do for them and their teams
- How to measure the value of knowledge work, and how to avoid corrupting the program by putting goals on activities
- How to communicate about KCS to different stakeholders in the organization
The session is fast-paced, interactive, and includes lots of examples about what has worked, and hasn’t worked, at other companies. The leadership session materials are based, in part, on materials licensed from the Consortium for Service Innovation.