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DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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    • KCS Practices & Certification Workshop – June 2025
    • KCS Leadership Workshop – August 2025
    • KCS Practices & Certification Workshop – August 2025
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KCS Leadership Workshop

Help your managers be the greatest champions of your KCS program.

Managers are under intense pressure in today’s world.  They must keep ahead of backlog, service levels, and employee issues.  Fortunately, KCS can relieve their pressure by reducing the effort to resolve known issues, enabling self-service, and reducing onboarding time for new staff.

Managers and leaders are the key to unlocking these benefits.  Our highly interactive one-day KCS Leadership workshop will set them up for KCS success.  Managers will learn

  • What KCS is, how it’s different from traditional knowledge management practices, and what it can do for them and their teams
  • A strategic framework: how to link KCS with the overarching goals of the organization for itself
  • Motivational factors: how KCS can tap into intrinsic workplace motivators, creating a sense of connectedness and accomplishment
  • How to measure the value of knowledge work and individual performance
  • How to communicate and create excitement about KCS in your teams

This session is fast-paced and includes lots of examples of what worked—and didn’t work—at other companies.  After taking this workshop, leaders will be more confident in their ability to lead the transformation to a knowledge-centric organization.

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Upcoming Events

Jun 24
June 24 @ 9:00 am - June 25 @ 1:00 pm

Intelligent Swarming Insights Workshop – June 2025

Aug 5
August 5 @ 8:00 am - August 6 @ 12:00 pm

KCS Leadership Workshop – August 2025

Aug 12
August 12 @ 8:00 am - August 14 @ 3:00 pm

KCS Practices & Certification Workshop – August 2025

Sep 16
September 16 @ 8:00 am - September 18 @ 3:00 pm

KCS Practices & Certification Workshop – September 2025

View Calendar

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AI and ML Announcements Coaching Content Management Culture Customer Experience Intelligent Swarming KCS KDE KM Knowledge Representation Lynchpins Measures Program Management Rants Resources self-service Social Support Strategy Technology Uncategorized Video Voice of the Customer

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talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

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