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DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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Get Training: DB Kay Training and Workshops

KCS Training & Workshops

DB Kay & Associates is an authorized training partner of the Consortium for Service Innovation certified to teach Knowledge-Centered Service and Intelligent Swarming. DB Kay offers open pre-scheduled workshops (promoted in our Upcoming Events, listed below) and also provides private, on-site KCS and Intelligent Swarming workshops both focused to help you optimize knowledge management in your organization.

The private, on-site workshops are tailored to your company’s business goals, infrastructure, customers, and caseload. In addition to these private workshops, in many cases our customers are more successful when we budget additional consulting time to roll up our sleeves and work on actually getting the project work done, doing knowledge transfer with the team. We are glad to discuss what options would work best for your situation, so please don’t hesitate to contact us with your questions.

2021 Events (All events delivered virtually via Web Video Conference)

January 26-28, 2021 – KCS v6 Practices and Certification Workshop

Feb 17, 2021 – Intelligent Swarming Workshop

March 9-11, 2021 – KCS v6 Practices and Certification Workshop

April 27-29, 2021 – KCS v6 Practices and Certification Workshop

May 19, 2021 – Intelligent Swarming Workshop

June 1-3, 2021 – KCS v6 Practices and Certification Workshop

July 21, 2021 – Intelligent Swarming Workshop

August 3-5, 2021 – KCS v6 Practices and Certification Workshop

September 14-16, 2021 – KCS v6 Practices and Certification Workshop

October 26-28, 2021 – KCS v6 Practices and Certification Workshop

November 12, 2021 – Intelligent Swarming Workshop

December 7-9, 2021 – KCS v6 Practices and Certification Workshop

KCS Practices Workshop

This three or four day workshop is designed to provide a high level understanding of Knowledge-Centered Service to any interested organization or individual, as well as, dive deep into each of the eight best practices and continue into Adoption success planning. For more details

KCS Leadership Workshop

Organizational leaders have a challenge when it comes to KCS. It’s a balance of focusing on the operational success and measures all while ensuring their employees and teams are individually successful too. Over the years we have identified some key techniques to help Leaders be more successful with KCS. For more details

KCS Coach Workshop

The KCS Coach Workshop is customized to, and delivered for, your enterprise exclusively . For more details

Intelligent Swarming Workshop

Support and success staff understand the value of collaboration—they collaborate all the time, without formal processes. Intelligent Swarming enables and optimizes the ad-hoc way people are already working together. For more details

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talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

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