KCS Training & Workshops
DB Kay & Associates is an authorized training partner of the Consortium for Service Innovation certified to teach Knowledge-Centered Service and Intelligent Swarming. DB Kay offers open pre-scheduled workshops (promoted in our Upcoming Events, listed below) and also provides private KCS and Intelligent Swarming workshops to help you optimize knowledge management in your organization.
The private workshops are tailored to your company’s business goals, infrastructure, customers, and caseload. In addition to these private workshops, in many cases our customers are more successful when we budget additional consulting time to roll up our sleeves and work on actually getting the project work done, doing knowledge transfer with the team. We are glad to discuss what options would work best for your situation, so please don’t hesitate to contact us with your questions.
2021 Events (All events delivered virtually via web video conference)
October 26-28, 2021 – KCS v6 Practices and Certification Workshop
November 12, 2021 – Intelligent Swarming Workshop
December 7-9, 2021 – KCS v6 Practices and Certification Workshop
KCS Practices Workshop (Company-Specific or Open)
This three or four day workshop is designed to provide a high level understanding of Knowledge-Centered Service to any interested organization or individual, as well as dive deep into each of the eight best practices and continue into Adoption success planning. This workshop prepares attendees for KCS v6 Practices Certification. More info…
KCS Leadership Workshop (Company-Specific or Open)
Organizational leaders have a challenge when it comes to KCS. It’s a balance of focusing on the operational success and measures all while ensuring their employees and teams are individually successful too. Over the years we have identified some key techniques to help Leaders be more successful with KCS. More info…
KCS Coach Workshop (Company-Specific Only)
The KCS Coach Workshop is customized for your enterprise exclusively. Peer coaches are the driving force behind successful KCS implementations. Make sure that yours have the skills they need to be effective. More info…
KCS Knowledge Domain Analysis Workshop (Company-Specific Only)
Small investments in the right knowledge deliver tremendous benefits. Our two-day Knowledge Domain Analysis Workshop gives you hands-on experience in doing it right. More info…
Intelligent Swarming Workshop (Company-Specific or Open)
Support and success staff understand the value of collaboration—they collaborate all the time, without formal processes. Intelligent Swarming enables and optimizes the ad-hoc way people are already working together. More info…
