KCS Training & Workshops
DB Kay & Associates is an authorized training partner of the Consortium for Service Innovation. We are certified to facilitate all Knowledge-Centered Service and Intelligent Swarming workshops. We tailor company-specific workshops to your organization's business goals, infrastructure, customers, and caseload. Open workshops are available to the public; see the schedule below.
Workshops We Offer
KCS Design Workshop (Company-Specific)
This three- or four-day workshop is designed to provide a high level understanding of Knowledge-Centered Service to any interested organization and to help them plan their KCS roll-out. This workshop prepares attendees for KCS v6 Practices Certification if desired. More info...
KCS Practices Workshop (Company-Specific or Open)
This three-day workshop is designed to provide a high level understanding of Knowledge-Centered Service to any interested organization or individual, as well as dive deep into each of the eight best practices and continue into Adoption success planning. This workshop prepares attendees for KCS v6 Practices Certification. More info...
KCS Leadership Workshop (Company-Specific or Open)
Organizational leaders have a challenge when it comes to KCS. They must integrate new objectives and workflows into their normal operations. In this one-day workshop, we provide key techniques to help Leaders create an environment in which KCS will thrive. More info...
KCS Coach Workshop (Company-Specific)
The two-day KCS Coach Workshop is customized for your enterprise exclusively. Peer coaches are the driving force behind successful KCS implementations. Make sure that yours have the skills they need to be effective. More info...
KCS Coach Workshop (Open)
The open three-half-day KCS Coach Workshop prepares peer coaches for their role. Peer coaches are the driving force behind successful KCS implementations. Make sure that yours have the skills they need to be effective. More info...
KCS Knowledge Domain Analysis Workshop (Company-Specific)
Small investments in the right knowledge deliver tremendous benefits. Our two-day Knowledge Domain Analysis Workshop gives you hands-on experience, using your data, setting you up for success in doing it on your own. More info...
Intelligent Swarming Workshop (Company-Specific or Open)
Support and success staff understand the value of collaboration—they collaborate all the time, without formal processes. Intelligent Swarming enables and optimizes the ad-hoc way people are already working together. More info...
