KCS Training & Workshops
DB Kay & Associates is an authorized training partner of the Consortium for Service Innovation certified to teach Knowledge-Centered Service and Intelligent Swarming. DB Kay offers open pre-scheduled workshops (promoted in our Upcoming Events, listed below) and also provides private, on-site KCS and Itelligent Swarming workshops both focused to help you optimize knowledge management in your organization.
The private, on-site workshops are tailored to your company’s business goals, infrastructure, customers, and caseload. In addition to these private workshops, in many cases our customers are more successful when we budget additional consulting time to roll up our sleeves and work on actually getting the project work done, doing knowledge transfer with the team. We are glad to discuss what options would work best for your situation, so please don’t hesitate to contact us with your questions.
KCS Practices Workshop
This three or four day workshop is designed to provide a high level understanding of Knowledge-Centered Service to any interested organization or individual, as well as, dive deep into each of the eight best practices and continue into Adoption success planning. For more details
KCS Leadership Workshop
Organizational leaders have a challenge when it comes to KCS. It’s a balance of focusing on the operational success and measures all while ensuring their employees and teams are individually successful too. Over the years we have identified some key techniques to help Leaders be more successful with KCS. For more details
KCS Coach Workshop
The KCS Coach Workshop is not an open or public workshop. For more details
Intelligent Swarming Workshop
Support and success staff understand the value of collaboration—they collaborate all the time, without formal processes. Intelligent Swarming enables and optimizes the ad-hoc way people are already working together. For more details