KCS Practices Workshop
The KCS Principles
KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations. There’s no guesswork, and surprisingly little overhead. Are you considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed? If so, this two-and-a-half–day intensive workshop will provide the needed insights and skills.
The KCS Practices Workshop focuses on the Eight Practices of KCS and what it takes to support a successful KCS Program implementation and adoption. We use industry examples and class exercises to keep the learning practical. The workshop agenda includes KCS Content, structured problem solving workflow, roles and responsibilities, performance assessment and measurements, and Leadership and Communication. In the end, you will have a clear understanding of what KCS is, how it works, knowing what the benefits are for your organization’s success and how to reap them.
During this workshop, participants will learn:
- An understanding of the key deliverables required to implement KCS
- Best practices for measuring knowledge activity, performance, and value
- Techniques for insuring knowledge base quality without review queues
- Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
- How to manage a KCS adoption, avoiding mistakes others have made
At the end of the workshop, you’ll have an overall understanding of the KCS principles and how they would apply at your company specifically. You’ll also be prepared to sit for the KCS v6 Practices Certification exam.
Another way to get started is a KCS Design Workshop, which includes a Practices Workshop, but tailored to your company’s business goals, infrastructure, customers, and caseload.