“Coaches are critical change agents in the KCS adoption process.”
The KCS Practices Guide
Peer coaches are the driving force behind successful KCS implementations. Make sure that yours have the skills they need to be effective.
DB Kay provides on-site coach training: a two-day, highly interactive program that sets KCS coaches up for success. Coaches will learn:
- The role of the KCS coach and its importance
- Influence skills
- Understanding beliefs to effect behavior
- Delivering and receiving feedback
- KCS competencies
- The logistics of coaching
- Hands-on content development and coaching practice
Coaches Receive a coach notebook with workshop materials and job aids, organized for use as a record-keeping system for all their coaching sessions. They’ll also receive a personalized FIRO Business assessment.
Agenda
Day One
- KCS in Brief
- KCS Measures
- Exercise: The Challenges of Teamwork
- The Content Standard and Article Quality Checklist
- Hands-on practice creating KCS content and coaching
Day Two
- The role of the KCS coach
- Exercise: characteristics of a coach
- Exercise: FIRO Business continuum
- Influence skills: Inquiry, Advocacy, Reflection, and Appreciation
- Exercise: Using Influence skills when providing feedback
- Creating change: the BABR model
- Exercise: Providing measures-based feedback
- The Logistics of KCS coaching and tools for coaches
The coaching workshop is based on materials licensed from the Consortium for Service Innovation.
