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KCS v6 in Five Minutes

June 7, 2021 by David Kay

KCS v6 in Five Minutes on YouTube

We’ve updated KCS in Five Minutes for KCS v6! In 2010, I learned about Pecha Kucha.  Pecha Kucha is a Japanese storytelling approach that displays 20 slides, each for exactly […]

Filed Under: KCS, Video

The Disconnect (Video)

February 11, 2014 by David Kay

Happy 2014!  It has been a very long time since we posted here, and I feel a little guilty because we have quite a few new subscribers.  Instead of blogging, […]

Filed Under: Announcements, Culture, Customer Experience, KCS, Resources, Video

Is Your KCS Really KCS?

August 20, 2012 by David Kay

The good news is, KCS is getting more popular.  The bad news is, lots of organizations say they’re doing KCS…but they’re actually doing something different.  And, unsurprisingly, they’re not seeing […]

Filed Under: KCS, Resources, Video

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