• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

  • Home
  • What We Do
  • Blog
  • Resources
  • Training & Workshops
    • KCS Workshop – May 2022
    • KCS Workshop – Jun 2022
    • KCS Workshop – Jul 2022
  • Who We Are
  • Contact Us

KCS v6 in Five Minutes

June 7, 2021 by David Kay

KCS v6 in Five Minutes on YouTubeWe’ve updated KCS in Five Minutes for KCS v6!

In 2010, I learned about Pecha Kucha.  Pecha Kucha is a Japanese storytelling approach that displays 20 slides, each for exactly 20 seconds, for a total length of 5:40.  Given that my typical tempo for explaining KCS is a three-day workshop, I thought it would be a fun challenge to do one.

This attempt to distill a coherent explanation of KCS in a short time seemed to meet a need.  Our clients often wanted a quick, on-demand way to share the big ideas of KCS to leaders, workshop participants, and interested people from other parts of the organization.  Our YouTube video was a simple way of doing that, and it started racking up the views—it’s now over 22,200.  While tiny by YouTube standards, that’s huge for us.

Except, especially after the release of KCS v6, I started cringing when people told me they were sharing it with their colleagues.  It did accurately tell the KCS story, but it used very dated KCS v4 language.  It was very support-centric. And we’ve learned some things in the last ten years of doing KCS that I wanted to include.

The tipping point was when I was in a Consortium for Service Innovation KCS Roundtable.  One of the participants thanked me for doing the video.  I made some self-deprecating comment that it needed to be updated—to which she said, “Yes, you should update it.”  So much for those 22k views!

Check out the new version here: KCS v6 in Five Minutes.  I abandoned the 20-second constraint of Pecha Kucha, which let me shorten it to 5:20.  I hope people continue to find it useful for planting KCS seeds throughout their organizations.

Filed Under: KCS, Video

Primary Sidebar

Stay Connected

      

Subscribe to the Blog

Subscribe to our blog and receive a FREE guide to recognizing good and bad knowledge sharing cultures, as well as eleven ways to improve yours.
* = required field

Categories

AI and ML Announcements Coaching Content Management Culture Customer Experience Intelligent Swarming KCS KDE KM Knowledge Representation Lynchpins Measures Program Management Rants Resources self-service Social Support Technology Uncategorized Video Voice of the Customer

Archives

Latest from Twitter

Tweets by @dbkayanda

Footer

Recent Posts

  • Change Management and KCS
  • What Does the KCS Council Do?
  • KCS v6 in Five Minutes

Stay Connected

      

Search This Site

Contact Us

talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

© Copyright 2022 David Kay & Associates · All Rights Reserved ·