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Knowledge Representation

The Care and Feeding of Taxonomies, Part 3: How to Design Them

May 15, 2017 by David Kay

Having said why it’s important to get taxonomies right, and what makes a good taxonomy, I should let you know how you can do taxonomy design on your own.  In our […]

Filed Under: Customer Experience, Knowledge Representation

The Care and Feeding of Taxonomies, Part 2: What Makes a Good Taxonomy?

February 7, 2017 by David Kay

Now that we’ve seen why taxonomies are important, it’s time to discover what makes for a good taxonomy.  Effective and useful taxonomies have the following properties. Common Across Systems. Many enterprise […]

Filed Under: KM, Knowledge Representation, self-service, Uncategorized

The Care and Feeding of Taxonomies, Part 1: Why Should I Care?

January 25, 2017 by David Kay

This is the first in a series of four blog posts about taxonomies.  In this one, it’s my job to explain why what sounds like an incredibly dry topic really […]

Filed Under: KM, Knowledge Representation, Technology

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