• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

  • Home
  • What We Do
  • Blog
  • Resources
    • Crank Up Your Knowledge Base
    • Case Study: Making KCS a Success at Clio
  • Training & Workshops
    • KCS Workshop – Mar 2021
    • KCS Workshop – Apr 2021
    • Intelligent Swarming Workshop – May 2021
  • Who We Are
  • Contact Us

Knowledge Representation

The Care and Feeding of Taxonomies, Part 3: How to Design Them

May 15, 2017 by David Kay

Having said why it’s important to get taxonomies right, and what makes a good taxonomy, I should let you know how you can do taxonomy design on your own.  In our taxonomy workshops, we facilitate organizations through this design process: Take an inventory. What taxonomies are currently in use by marketing, the marketing website, user communities, […]

Filed Under: Customer Experience, Knowledge Representation

The Care and Feeding of Taxonomies, Part 2: What Makes a Good Taxonomy?

February 7, 2017 by David Kay

Now that we’ve seen why taxonomies are important, it’s time to discover what makes for a good taxonomy.  Effective and useful taxonomies have the following properties. Common Across Systems. Many enterprise applications require taxonomies to work properly.  Since these enterprise applications are managed by different groups, it’s natural that each taxonomy will start out different and […]

Filed Under: KM, Knowledge Representation, self-service, Uncategorized

The Care and Feeding of Taxonomies, Part 1: Why Should I Care?

January 25, 2017 by David Kay

This is the first in a series of four blog posts about taxonomies.  In this one, it’s my job to explain why what sounds like an incredibly dry topic really makes a difference.  In succeeding posts, I’ll describe what makes a good taxonomy, provide a step-by-step approach to creating yours, and lay out some common […]

Filed Under: KM, Knowledge Representation, Technology

Primary Sidebar

Stay Connected

      

Subscribe to the Blog

Subscribe to our blog and receive a FREE guide to recognizing good and bad knowledge sharing cultures, as well as eleven ways to improve yours.
* = required field

Categories

AI and ML Announcements Coaching Content Management Culture Customer Experience Intelligent Swarming KCS KDE KM Knowledge Representation Lynchpins Measures Program Management Rants Resources self-service Social Support Technology Uncategorized Video Voice of the Customer

Archives

Latest from Twitter

Tweets by @dbkayanda

Footer

Recent Posts

  • KCS: Drive to Resolution
  • Practical Trust for the Whole Enterprise
  • Coaching and Licensing: Your (Not So Secret) Weapon

Stay Connected

      

Search This Site

Contact Us

talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

© Copyright 2021 David Kay & Associates · All Rights Reserved ·