Category: Technology
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Your Partner’s Partner
in TechnologyYou’re using a KCS Verified tool. How come it’s so clunky to do KCS? The majority of our clients use technology that have been KCS v6 Verified by the Consortium […]
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Implementing Technology: Cow Paths Bad; Goat Paths Good
in TechnologyAt Dreamforce last week, conversations turned to good and bad ways of implementing a new CRM system—and really, any enterprise technology that’s helping automate business processes.
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Knowledge Management vs. Content Management
Over the years, we’ve been asked frequently about the overlap between knowledge management (KM) and content management (CM). A recent spate of these questions had me revisit some work I’d done with a KM vendor some years ago to share it with you.
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Technology Should Enable, Not Enforce
We spend a lot of time—an inordinate amount of time—talking with people about how to lock down permissions inside of knowledge management tools. How to make sure Contributors can’t publish. […]
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Summer Reading! Lessons Unlearned
Just because a book is full of really great information doesn’t mean it can’t be fun to read. For example, take John Ragsdale’s wonderful first book: Lessons Unlearned: 25 Years […]
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Hack Your Knowledgebase
We all hate our knowledgebase tools sometimes. We might like the people we work with at the vendor, and there are those really cool features, but…seriously? I can’t just get […]
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Suggested New Years Resolutions for KM Vendors
Memo To: Knowledge Management Technology Vendors From: DB Kay & Associates Re: Suggested New Years Resolutions Vendors, I’ve been watching your customers struggle with your products. I have a few […]