Category: Program Management
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Use Strategy to your Advantage
Congratulations—you’ve been given responsibility for a strategic initiative. Maybe it’s knowledge management; maybe it’s self-service or swarming; maybe it’s a complete service transformation. You’ve being held accountable to outcomes like […]
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What Does the KCS Council Do?
A few clients recently asked us for more details on the roles and responsibilities of the KCS Council. There is good general guidance in the KCS v6 Practices Guide and […]
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You Need a Dedicated KCS Program Manager
If you don’t have a plan for having dedicated KCS℠ program management, we won’t lead a KCS Design Workshop for you. (With regret.) You’ll be wasting your money and our […]
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Do We Really Have To Do This Globally?
“Oh, sure, I mean, we’ll roll it out globally eventually, but is it really worth it to fly people in from all around the world for a design workshop? Can’t […]
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Unreasonable Overcommunication
Several times over the past six months, I’ve been sitting with KCS program managers who are discouraged and frustrated… really frustrated. They feel like they’ve been doing everything they can […]
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Reaching Out To Managers
We know it’s all good news for managers. But don’t expect to show them your PowerPoints and have them applaud.