The good news is, KCS is getting more popular. The bad news is, lots of organizations say they’re doing KCS…but they’re actually doing something different. And, unsurprisingly, they’re not seeing the benefits they expect.
Here’s a quick video that you can use to find out if you’re on track with KCS:
And, here’s a printable copy of the checklist.
Please let us know what you think in the YouTube comments.
John Mette says
Great stuff David – we’ll be sharing this with all our folks as refreshers of key fundamentals and will also review in our KCS leadership group.