Better Knowledge for Better Models
You’re excited about transforming your organization and improving customer interactions with AI. You want more productive staff. Better automation and self-service. And new opportunities for innovation.
But your generative AI model can only be as good as the knowledge you train it on and the content you have it deliver. Today’s models are good, but they’re not magic: a model fed with out-of-date, unstructured, or inaccurate content will inevitably disappoint.
With the AI SmartSource offering from DB Kay & Associates, you’ll ease the way to rapid AI success. Your model will use the most accurate, up-to-date, and focused knowledge. Your training data will be clean. The articles you return in Retrieval-Augmented Generation (RAG) will be definitive sources of truth. And best of all, you’ll be able to put your AI initiative into production more quickly.
DB Kay will
- Assess your current content relative to AI best practices and identify opportunities for making it more effective
- Improve your most frequently used and strategic content to get you going faster
- Put a program in place to keep your knowledge evergreen and high quality, based on proven industry best practice
Generative AI is a revolutionary technology, but it’s not magic. Don’t stint on giving it the content and knowledge it needs to be truly successful.
KCS: A Proven Model for Smarter Content
DB Kay’s AI SmartSource offering is based on Knowledge-Centered Service (KCS), the industry best practice for capturing, maintaining, and using knowledge in the ordinary flow of your team’s work.
KCS-style content is tailor-made for AI. Articles are short and about one thing. They’re consistently structured and contain no extraneous fluff that might misdirect a model. Experienced AI practitioners—along with our own common sense—tell us that simple, direct and self-contained content is the most effective.
Also, KCS keeps content accurate and current. Every time knowledge is used, its quality is confirmed and, if needed the article can be improved then and there.
So whether you go all-in on KCS, or just take advantage of its AI-friendly structure, DB Kay can help your content stand out…which makes your AI stand out.