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Intelligent Swarming Insights Workshop – November 2024

November 19 @ 9:00 am - November 20 @ 1:00 pm

$655.00 – $695.00

November 19-20, 2024 – Registration Open

This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions.

Intelligent Swarming Insights Workshop:

Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.

Intelligent Swarming works! Companies that swarm are benefiting from:

• Lower customer effort
• Higher customer satisfaction and loyalty
• Fewer executive escalations
• Improved employee engagement
• Faster employee ramp-up time

In this interactive workshop, you’ll learn:

• When Intelligent Swarming is right for your organization
• Different techniques that real companies are using
• How to design Intelligent Swarming for your specific situation
• How to encourage your teams to collaborate
• What technology is needed—and how to get started without it

You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.

When

November 19-20, 2024
9:00AM – 1:00PM Pacific Time
(12:00PM – 4:00PM Eastern Time)

Location

Virtual, via web video conference.

Additional Information

• Zoom online meeting details will be provided by DB Kay & Associates after receiving your registration.
• Recommended pre-workshop preparation – Intelligent Swarming Practices Guide
• To complete registration below, select one of the following:
• “Intelligent Swarming Workshop” for $695 USD
• “Intelligent Swarming Workshop – Existing DB Kay Customer” for $655 USD

If you have any questions, please Contact Us

Details

Start:
November 19 @ 9:00 am
End:
November 20 @ 1:00 pm
Cost:
$655.00 – $695.00
Event Category:

Venue

Virtual Workshop
United States
Phone
14085683551
View Venue Website

Organizer

DB Kay & Associates
Phone
14085683551
Email
info@dbkay.com
View Organizer Website

Tickets

The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Intelligent Swarming Insights Workshop - $695
Intelligent Swarming Insights Workshop - November 2024
$695.00
Intelligent Swarming Insights Workshop - Existing DB Kay Customer - $655
Intelligent Swarming Insights Workshop - Existing DB Kay Customer - November 2024
$655.00