DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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Intelligent Swarming Insights Workshop – November 2023

Virtual Workshop , United States

November 1-2, 2023 - Registration Closed This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions. Intelligent Swarming Insights Workshop: Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates […]

$655.00 – $695.00

KCS Practices & Certification Workshop – November 2023

Virtual Workshop , United States

November 14-16, 2023 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]

$535.00 – $1,695.00

KCS Overview – November 2023

Virtual Workshop , United States

November 29, 2023 - Registration Open This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Overview: If you're considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this half-day overview will provide the orientation you need. KCS is the best practice for knowledge management. KCS […]

$595.00

KCS Leadership Workshop – December 2023

Virtual Workshop , United States

December 5-6, 2023 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]

$935.00 – $995.00

KCS Practices & Certification Workshop – December 2023

Virtual Workshop , United States

December 12-14, 2023 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]

$535.00 – $1,695.00

KCS Overview – December 2023

Virtual Workshop , United States

December 20, 2023 - Registration Open This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Overview: If you're considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this half-day overview will provide the orientation you need. KCS is the best practice for knowledge management. KCS […]

$595.00

KCS Leadership Workshop – January 2024

Virtual Workshop , United States

January 23-24, 2023 – Registration Closed This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]

$935.00 – $995.00

KCS Practices & Certification Workshop – January 2024

Virtual Workshop , United States

January 30-February 1, 2024 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, […]

$535.00 – $1,695.00

KCS Coach Workshop – February 2024

Virtual Workshop , United States

February 6-8, 2024 - Registration Closed This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Coach Workshop This workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing […]

$1,405.00 – $1,495.00

KCS Practices & Certification Workshop – February 2024

Virtual Workshop , United States

February 27-29, 2024 - Registration Closed This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]

$535.00 – $1,695.00

Intelligent Swarming Insights Workshop – March 2024

Virtual Workshop , United States

March 12-13, 2024 - Registration Closed This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions. Intelligent Swarming Insights Workshop: Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates […]

$655.00 – $695.00

KCS Practices & Certification Workshop – March 2024

Virtual Workshop , United States

March 26-28, 2024 - Registration Closed This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]

$535.00 – $1,695.00