Category: Customer Experience
-
Map your Customer Experience…and Surprise Yourself!
“O wad some Pow’r the giftie gie usTo see oursels as ithers see us!”Robert Burns Seeing ourselves as others see us is a gift. And Customer Experience Mapping gives us all the power to do it! All it takes it stepping away from your desks for a while—and some empathetic imagination. Our workdays are consumed…
-
Great Customer Experiences
It’s been an atypically long break between blog posts. (Some might call it a welcome respite.) Lots of work travel, and we’re just back from a lovely vacation in Spain. Thanks for your patience. Support ultimately owns the post-sales customer experience, and has tremendous influence on the pre-sales experience, too. (I think it’s not a…