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  • KCS Practices & Certification Workshop – July 2024

    Virtual Workshop , United States

    July 24-26, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $535.00 – $1,695.00

  • Intelligent Swarming Insights Workshop – July 2024

    Virtual Workshop , United States

    July 30-31, 2024 – Registration Closed This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions. Intelligent Swarming Insights Workshop: Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates […]

    $655.00 – $695.00

  • KCS Practices & Certification Workshop – August 2024

    Virtual Workshop , United States

    August 13-15, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $535.00 – $1,695.00

  • KCS Practices & Certification Workshop – September 2024

    Virtual Workshop , United States

    September 10-12, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $535.00 – $1,695.00

  • KCS Coach Workshop – September 2024

    Virtual Workshop , United States

    September 24-26, 2024 – Registration Closed This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Coach Workshop This workshop is intended for experienced KCS Knowledge Workers who will be preparing to help their peers to learn, practice and become proficient at KCS. Learning to be an effective KCS Coach includes developing […]

    $1,405.00

  • KCS Practices & Certification Workshop – October 2024

    Virtual Workshop , United States

    October 8-10, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $535.00 – $1,695.00

  • KCS Leadership Workshop – October 2024

    Virtual Workshop , United States

    October 29-30, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]

    $935.00 – $995.00

  • KCS Practices & Certification Workshop – November 2024

    Registration Closed This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning up your KM processes, […]

    $535.00 – $1,695.00

  • Intelligent Swarming Insights Workshop – November 2024

    Virtual Workshop , United States

    November 19-20, 2024 – Registration Closed This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions. Intelligent Swarming Insights Workshop: Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates […]

    $655.00 – $695.00

  • KCS Practices & Certification Workshop – December 2024

    Virtual Workshop , United States

    December 10-12, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $535.00 – $1,695.00

  • KCS Practices & Certification Workshop – January 2025

    January 28-30, 2025 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning […]

    $1,695.00

  • KCS Leadership Workshop – February 2025

    Virtual Workshop , United States

    February 4-5, 2025 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]

    $935.00 – $995.00