What We Do
DB Kay & Associates provides consulting services for technical support organizations looking to launch, refocus, or re-energize their knowledge management, Knowledge-Centered Support, and self service programs.
Our focus is to make your support journey as successful, confident, and painless as possible.
At DB Kay & Associates our goal is to help you create a sustainable program.
Attend Our Open Workshop:
June 26-28, 2013 – Silicon Valley
Knowledge-Centered Support (KCS) Foundations Workshop – Open Registration
Read The Blog:
Who We’ve Helped:
Knowledge-Centered Support In Five Minutes:
Is Your Knowledge-Centered Support Really KCS?:
DB Kay & Associates formally recognized in new KCS Verified Trainer program
DB Kay & Associates Wins TSIA Recognized Innovator “Best in Tour” Award
