What We Do
DB Kay & Associates provides consulting services for technical support organizations looking to launch, refocus, or re-energize their knowledge management, Knowledge-Centered Support, and self service programs.
Our focus is to make your support journey as successful, confident, and painless as possible.
At DB Kay & Associates our goal is to help you create a sustainable program.
Attend Our Open Workshop:
Knowledge-Centered Support (KCS) Foundations Workshop
Read The Blog:
How “Successful” Service Alienates Customers
Knowledge-Centered Support In Five Minutes