We Help Support Teams

Accelerate Success

Drive Best Practices

Inspire Internal Stakeholders

Reduce Risk

Manage Knowledge Programs

Achieve Customer Satisfaction

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DB Kay & Associates provides KCS consulting and KCS training for technical support organizations looking to launch, refocus, or re-energize their knowledge management, Knowledge-Centered Support, and self service programs.

At DB Kay & Associates we give you the knowledge and confidence to create a successful and sustainable program, and help your support team’s journey to be as effortless as possible.

DB Kay & Associates Named Winner of TSIA’s Spring 2014 TechBEST Awards

Leading Organizations Honored at Technology Services World (TSW) Best Practices Conference in Silicon Valley – READ MORE


Keeping Communications Simple and Fun: ANCILE Does It Right

I always love it when our clients share some of the great ways they communicate with their teams about KCS, and I love it even more when they give me permission to share with you. (HT: CM). Something we always encourage is a very quick video demo of how to capture,...

Preparing for KCS Certification – It Pays Off

We’ve lead certification workshops for many customers this year. We’ve noticed a pattern of behavior that contributes to passing the certification exam, and we feel it’s worth sharing as demand for KCS v5 Practices Certification is growing. Why get KCS Practices...


KCS Foundations Workshop

Details & Registration


DB Kay & Associates is the leading provider of training and consulting for Knowledge Centered Support (KCS), Knowledge Management (KM), self-service, remote access, and collaboration. David Kay has been recognized with a Consortium Innovator Award from the Consortium for Service Innovation for his contributions to their Knowledge Centered Support (KCS) and Adaptive Organization (AO) initiatives. He is co-inventor of six pending patents covering the use of next-generation technology in customer service. David Kay is one of six instructors certified by the Help Desk Institute (HDI) to teach the Knowledge Centered Support (KCS) Foundations workshop, and is HDI certified as a Help Desk Manager. DB Kay & Associates works with industry-leading support organizations such as Microsoft and Apple Computer. READ MORE