What We Do

DB Kay & Associates provides consulting services for technical support organizations looking to launch, refocus, or re-energize their knowledge management, Knowledge-Centered Support, and self service programs.

Our focus is to make your support journey as successful, confident, and painless as possible.

At DB Kay & Associates our goal is to help you create a sustainable program.

Attend Our Open Workshop:

September, 2014

Knowledge-Centered Support (KCS) Foundations Workshop

Read The Blog:

The Disconnect:
How “Successful” Service Alienates Customers

Knowledge-Centered Support In Five Minutes

DB Kay & Associates formally recognized in new KCS Verified Trainer program

DB Kay & Associates Wins TSIA Recognized Innovator “Best in Tour” Award