Category: KCS

  • Do We Really Have To Do This Globally?

    Do We Really Have To Do This Globally?

    in , ,

    “Oh, sure, I mean, we’ll roll it out globally eventually, but is it really worth it to fly people in from all around the world for a design workshop?  Can’t we just figure it out first, and then tell them what to do later?  Travel budgets are tight.” Travel budgets are tight, and accommodating global…

  • The Power of Feedback

    The Power of Feedback

    in , , ,

    Last time in this space, we discussed the power of appreciation.  Let’s explore another primal human need—the need to answer the question, “how am I doing?” It starts early.  Watch a small child doing something new:  she will be looking anxiously at a parent to see if the action brings praise or censure.  As we…

  • Sustainable Knowledge

    in ,

    Sustainability isn’t just a trend. Creating and fostering sustainable environments at work and at home are “what’s happening,” for very good reasons. Resources are becoming more and more limited, which requires us to do more with what we have. By thinking of knowledge sustainability, you are enabling the organization to practice knowledge management continuously, with…

  • You are not a scalable model

    You are not a scalable model

    in ,

      We mean this in the nicest way, but you don’t scale. You’ve put yourself in that process step with the best of intentions. Fortunately, but inconveniently, this knowledge management initiative is about to be come bigger and more powerful than you planned.  Trickles of customer-facing knowledge will become torrents.    Occasional suggestions will morph into…

  • KCS, Compliance, and Risk Management

    KCS, Compliance, and Risk Management

    in

      (HT @Brett for the great question!) I’m often approached by organizations that are attracted to the idea of KCS, but are concerned about how it will work in their environment because of the perceived risk.  We find this most often with organizations whose products and services are subject to regulation (especially in healthcare or…

  • Unreasonable Overcommunication

    Unreasonable Overcommunication

    in ,

    Several times over the past six months, I’ve been sitting with KCS program managers who are discouraged and frustrated… really frustrated.  They feel like they’ve been doing everything they can reasonably do to communicate, and people still aren’t getting it.  Managers act surprised when they see project plans that were emailed to them weeks ago,…

  • The Gamification Of KCS

    in

    In ev’ry job that must be done there is an element of funYou find the fun and snap! the job’s a game And ev’ry task you undertake becomes a piece of cakeA lark! A spree! It’s very clear to see… A Spoonful of Sugar, Richard Sherman and Robert Sherman Games are becoming more and more…

  • Identifying the Bright Spots

    Identifying the Bright Spots

    in ,

    Change is hard. It’s tough to change our behaviors: to eat less or read more. We’ve failed before, so we put up barriers to future attempts at change. I just finished a great book called Switch: How to Change Things When Change is Hard, by Dan and Chip Heath. Many of us involved with KCS…

  • This Knowledge Stuff Isn’t So Hard

    in

    It’s powerful when we do it ourselves. Think how powerful it is when we do it as a group.