Sustainability isn’t just a trend. Creating and fostering sustainable environments at work and at home are “what’s happening,” for very good reasons. Resources are becoming more and more limited, which requires us to do more with what we have.
By thinking of knowledge sustainability, you are enabling the organization to practice knowledge management continuously, with minimal long-term investment. Sustainable knowledge is ever-evolving, being improved, shared, and reused. Sustainable knowledge provides opportunities for continuous learning.
Photo credit: The Pub Father Via Flickr. Creative Commons Attribution license.
To help ensure knowledge sustainability in your organization, remember:
• KCS is not a project! It isn’t done once you have implemented the program and trained everyone. It is a program that requires ongoing commitment and resources.
• You can’t practice KCS successfully unless you implement all eight of the practices! If you are making the time and doing the work required for each of the eight practices, you are on the path to success and sustainability.
• Start by focusing on the internal benefits of a KCS culture: building efficiency and making analysts’ lives easier first. Once the organization and participants learn what’s in it for them, customer self-service is a wonderful secondary result.
The most challenging portion of KCS isn’t implementing the practices themselves, but the maintenance and continuous commitment to the purpose – to do more with what we have available. KCS creates sustainable knowledge.
ps – Details about our upcoming Events: July KCS Workshop in Raleigh/Durham, NC and May’s Third Tuesday, all about ROI and the business case. Hope to see you there! See what the KCS Book Club is up to or become a member: http://groupspaces.com/KCSBookClub/