Category: Resources
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Is Your KCS Really KCS?
The good news is, KCS is getting more popular. The bad news is, lots of organizations say they’re doing KCS…but they’re actually doing something different. And, unsurprisingly, they’re not seeing the benefits they expect. Here’s a quick video that you can use to find out if you’re on track with KCS: And, here’s a printable…
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Summer Reading! Lessons Unlearned
Just because a book is full of really great information doesn’t mean it can’t be fun to read. For example, take John Ragsdale’s wonderful first book: Lessons Unlearned: 25 Years in Customer Service. John Ragsdale (@john_ragsdale). Unlike the books I’ve reviewed earlier. I’m not even going to pretend to be objective here: I’m a big…
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Summer Reading! Join the Club
Ah, the club. After 18 perfect holes of golf (after all, we’re not counting the three you shanked into the water on the fifth hole…you were still warming up), there’s nothing better than coming inside to the A/C, taking those silly soft-spikes off, and opening up more great summer reading. Although, honestly, I think Times…
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Summer Reading! The Intention Economy
This blog has no mandatory terms of service, installs no beacons or cookies (that I know about), and vends no third party ads (I hope—let me know if you see one.) That’s just fine with our second Cluetrain Manifesto co-author of the summer reading list, Doc Searls. (I do plug our workshops, but I think…
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Summer Reading! Thinking, Fast and Slow
in ResourcesLet’s top up that frosty adult beverage, reapply our sunblock, and head back poolside for some more great summer reading. Thinking, Fast and Slow. Daniel Kahneman. (@DanielKahneman) I’m fascinated by behavioral economics—all the instances in which humans make decisions that make no objective sense, and do it again and again. (The wonderful Dan Ariely cites…
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Summer Reading! Too Big To Know
in ResourcesWell, we’re done with the Hunger Games, and the Girl with the Dragon Tattoo is so 2011. But backyards and beaches beckon—what’s a knowledge geek to read in the sun? Plenty, as it turns out! Over the next week and a bit, I’ll be sharing one favorite book a day that I’ve read in the…
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Sustainable Knowledge
Sustainability isn’t just a trend. Creating and fostering sustainable environments at work and at home are “what’s happening,” for very good reasons. Resources are becoming more and more limited, which requires us to do more with what we have. By thinking of knowledge sustainability, you are enabling the organization to practice knowledge management continuously, with…