I just got a note from our friends at ServiceXRG. They’re doing a survey that some readers of this blog may be interested in participating in. Pasting from their email:
I want to drop you a note about a KM study I am doing…It is a two-part study to examine how and where customers (Knowledge Consumers) go for service and support information and the practices companies (Knowledge Producers) use to create knowledge.
The Knowledge Consumer study is compete with input from over 650+ individuals (consumer, small business, and large enterprise). I am now working on the Knowledge Producer study. If you know of anyone that may want to participate I have included the link below. All participants will get a copy of the published results. […]
To participate just click the link or copy and paste this URL into your browser: http://www.surveymonkey.com/s/XRG_KM All responses are confidential and we will share the published results with participants.
I like their work, and I expect the report will be well worth the time required to complete the survey. Let us know what you think about their questions in the comments below.
