• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

  • Home
  • What We Do
  • Blog
  • Resources
  • Training & Workshops
    • KCS Workshop – Apr 2023
    • KCS Overview – Apr 2023
    • KCS Coach Workshop – April 2023
    • KCS Workshop – May 2023
  • Who We Are
  • Contact Us

Opportunity: A Survey (with a Report!)

October 25, 2012 by David Kay

I just got a note from our friends at ServiceXRG.  They’re doing a survey that some readers of this blog may be interested in participating in.  Pasting from their email:

I want to drop you a note about a KM study I am doing…It is a two-part study to examine how and where customers (Knowledge Consumers) go for service and support information and the practices companies (Knowledge Producers) use to create knowledge.

The Knowledge Consumer study is compete with input from over 650+ individuals (consumer, small business, and large enterprise). I am now working on the Knowledge Producer study. If you know of anyone that may want to participate I have included the link below. All participants will get a copy of the published results. […]

To participate just click the link or copy and paste this URL into your browser: http://www.surveymonkey.com/s/XRG_KM  All responses are confidential and we will share the published results with participants.

I like their work, and I expect the report will be well worth the time required to complete the survey.  Let us know what you think about their questions in the comments below.

Filed Under: Announcements, KM, Resources

Primary Sidebar

Search This Site

Upcoming Events

Apr 4
April 4 @ 8:00 am - April 6 @ 3:00 pm

KCS Practices & Certification Workshop – Apr 2023

Apr 19
8:00 am - 12:00 pm

KCS Overview – Apr 2023

Apr 25
April 25 @ 8:00 am - April 27 @ 1:00 pm

KCS Coach Workshop – April 2023

May 2
May 2 @ 8:00 am - May 4 @ 3:00 pm

KCS Practices & Certification Workshop – May 2023

View Calendar

Subscribe to the Blog

Subscribe to our blog and receive a FREE guide to recognizing good and bad knowledge sharing cultures, as well as eleven ways to improve yours.
* = required field

Categories

AI and ML Announcements Coaching Content Management Culture Customer Experience Intelligent Swarming KCS KDE KM Knowledge Representation Lynchpins Measures Program Management Rants Resources self-service Social Support Strategy Technology Uncategorized Video Voice of the Customer

Footer

Recent Posts

  • Use Strategy to your Advantage
  • Change Management and KCS
  • What Does the KCS Council Do?

Stay Connected

    

Contact Us

talk: 408.568.3551
fax: 408.354.8187
info@dbkay.com
18275 Knuth Road
Los Gatos, California 95033

© Copyright 2023 David Kay & Associates · All Rights Reserved ·