April 8, 2015 – Registration Open
Menlo Park, CA – (Silicon Valley Area)
Intelligent Swarming Workshop:
Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.
Intelligent Swarming works! Companies that swarm are benefiting from
- More operational efficiency
- Improved employee engagement
- Higher customer satisfaction and loyalty
- Lower customer effort scores with fewer executive escalations
- Faster employee ramp-up time
In this one-day, interactive workshop, you’ll learn
- When Intelligent Swarming is right for your organization
- Different techniques that real companies are using
- How to design Intelligent Swarming for your specific situation
- How to encourage your teams to collaborate
- What technology is needed—and how to get started without it
You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.
When
Wednesday, April 8, 2015
9:00AM – 5:00PM
Location
Quadrus Conference Center
2400 Sand Hill Road
Menlo Park, CA 94025
30 mins from SFO and SJC
Rental car recommended
Dress is Business Casual
Continental Breakfast and Lunch will be provided
