Memo To: Knowledge Management Technology Vendors From: DB Kay & Associates Re: Suggested New Years Resolutions Vendors, I’ve been watching your customers struggle with your products. I have a few […]
Archives for December 2010
KCS Foundations Workshop
Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you […]
"We Have A Policy"
At a workshop I did recently, the subject of customer communities came up. One participant—who had been making insightful and well-informed comments all day—stunned the room when he said, “Customer […]