Are you interested about all the recent talk around Knowledge-Centered Service (KCS) v6 Certification? We thought it might be helpful to answer some common questions and provide some resources. What is KCS v6 Certification? There are three types of KCS Certifications available for the current v6 version of KCS. They are industry certifications awarded to […]
Preparing for KCS Certification – It Pays Off
We’ve lead certification workshops for many customers this year. We’ve noticed a pattern of behavior that contributes to passing the certification exam, and we feel it’s worth sharing as demand for KCS v5 Practices Certification is growing. Why get KCS Practices Certified? For Individuals – The certification recognizes your skills and expertise. If you’re just […]
KCS: Prove Real Value, Real Quick
The Leap of Faith Many organizations struggle with the ability to implement quickly and successfully, and to deliver benefit. We helped one customer demonstrate KCS success quickly, proving value and supporting their ongoing commitment to KCS. Like many support organizations today, our customer is under pressure to do more with the resources they have. This […]
KCS Foundations Workshop
Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you can experience. Because KCS is a methodology of processes and practices, there are key concepts to work though and understand. It may seem like you […]
Harvesting Knowledge
There are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families start to plant home gardens, you can see how these practices are similar to Knowledge Management in the Support and Self Service industry. Planting the […]
Welcome to the new DBKay.com!
Welcome to the new DB Kay & Associates Website! We are pleased to announce our long overdue update, and we can’t wait to get your feedback. (Once every five years, whether it needs it or not.) In addition to the new design, there’s updated content. Behind the scenes, we’ve moved to the WordPress content platform, […]
