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DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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Jennifer Crippen

What is KCS® v6 Certification?

June 28, 2017 by Jennifer Crippen

Are you interested about all the recent talk around Knowledge-Centered Service (KCS) v6 Certification? We thought it might be helpful to answer some common questions and provide some resources. What […]

Filed Under: KCS, Resources

Preparing for KCS Certification – It Pays Off

August 24, 2015 by Jennifer Crippen

We’ve lead certification workshops for many customers this year. We’ve noticed a pattern of behavior that contributes to passing the certification exam, and we feel it’s worth sharing as demand […]

Filed Under: KCS

KCS: Prove Real Value, Real Quick

August 14, 2014 by Jennifer Crippen

The Leap of Faith Many organizations struggle with the ability to implement quickly and successfully, and to deliver benefit. We helped one customer demonstrate KCS success quickly, proving value and […]

Filed Under: Coaching, Culture, KCS

KCS Foundations Workshop

December 15, 2010 by Jennifer Crippen

Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you […]

Filed Under: KCS

Harvesting Knowledge

November 12, 2010 by Jennifer Crippen

There are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families […]

Filed Under: KM

Welcome to the new DBKay.com!

October 13, 2010 by Jennifer Crippen

Welcome to the new DB Kay & Associates Website! We are pleased to announce our long overdue update, and we can’t wait to get your feedback.  (Once every five years, […]

Filed Under: Announcements

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Upcoming Events

Apr 4
April 4 @ 8:00 am - April 6 @ 3:00 pm

KCS Practices & Certification Workshop – Apr 2023

Apr 19
8:00 am - 12:00 pm

KCS Overview – Apr 2023

Apr 25
April 25 @ 8:00 am - April 27 @ 1:00 pm

KCS Coach Workshop – April 2023

May 2
May 2 @ 8:00 am - May 4 @ 3:00 pm

KCS Practices & Certification Workshop – May 2023

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