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DB Kay & Associates - Strategic Consulting for Sustainable Knowledge Programs

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    • KCS Practices & Certification Workshop – June 2025
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Jennifer Crippen

What is KCS® v6 Certification?

June 28, 2017 by Jennifer Crippen

Are you interested about all the recent talk around Knowledge-Centered Service (KCS) v6 Certification? We thought it might be helpful to answer some common questions and provide some resources. What […]

Filed Under: KCS, Resources

Preparing for KCS Certification – It Pays Off

August 24, 2015 by Jennifer Crippen

We’ve lead certification workshops for many customers this year. We’ve noticed a pattern of behavior that contributes to passing the certification exam, and we feel it’s worth sharing as demand […]

Filed Under: KCS

KCS: Prove Real Value, Real Quick

August 14, 2014 by Jennifer Crippen

The Leap of Faith Many organizations struggle with the ability to implement quickly and successfully, and to deliver benefit. We helped one customer demonstrate KCS success quickly, proving value and […]

Filed Under: Coaching, Culture, KCS

KCS Foundations Workshop

December 15, 2010 by Jennifer Crippen

Have you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you […]

Filed Under: KCS

Harvesting Knowledge

November 12, 2010 by Jennifer Crippen

There are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families […]

Filed Under: KM

Welcome to the new DBKay.com!

October 13, 2010 by Jennifer Crippen

Welcome to the new DB Kay & Associates Website! We are pleased to announce our long overdue update, and we can’t wait to get your feedback.  (Once every five years, […]

Filed Under: Announcements

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Upcoming Events

Jun 24
June 24 @ 9:00 am - June 25 @ 1:00 pm

Intelligent Swarming Insights Workshop – June 2025

Aug 5
August 5 @ 8:00 am - August 6 @ 12:00 pm

KCS Leadership Workshop – August 2025

Aug 12
August 12 @ 8:00 am - August 14 @ 3:00 pm

KCS Practices & Certification Workshop – August 2025

Sep 16
September 16 @ 8:00 am - September 18 @ 3:00 pm

KCS Practices & Certification Workshop – September 2025

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