Author: Jennifer Crippen
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What is KCS v6 Certification?
Are you interested about all the recent talk around Knowledge-Centered Service (KCS) v6 Certification? We thought it might be helpful to answer some common questions and provide some resources. KCS […]
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Preparing for KCS Certification – It Pays Off
Image courtesy KCS v6 Practices Certified Sue van Gelder, who took amazing notes We’ve lead certification workshops for many customers this year. We’ve noticed a pattern of behavior that contributes […]
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KCS: Prove Real Value, Real Quick
The Leap of Faith Many organizations struggle with the ability to implement quickly and successfully, and to deliver benefit. We helped one customer demonstrate KCS success quickly, proving value and […]
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KCS Foundations Workshop
in KCSHave you ever wondered what happens in a KCS Foundations Workshop? Before I attended one, I didn’t really know either! Let me tell you a little bit about what you […]
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Harvesting Knowledge
in KCSThere are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families […]